Director, Managed Services Integration & Transformation

Net at Work; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Holidays

Job summary

Net at Work is seeking a Senior Manager/Director of Managed Services Integration to lead the integration of acquisitions from due diligence through operational maturity. You will craft the integration strategy, governance framework, and execution model to preserve customer relationships, employee engagement, service delivery, and financial performance.

You will partner with executives across Finance, IT, Operations, People & Learning, Sales, Legal, and other functions to set priorities,

Qualifications

• Bachelor's degree in Business, Operations, Information Systems, Finance, or a related field.
• Advanced degree in a related field preferred.
• 10+ years of leadership experience in Managed Services, consulting, business transformation, or M&A integration.

Responsibilities

• Develop and lead the enterprise integration strategy for Managed Services acquisitions from due diligence through long-term operational stabilization.
• Partner with executive leadership to define integration objectives, priorities, timelines, and success metrics.
• Design scalable integration methodologies, governance models, templates, playbooks, and best practices.
• Lead multiple complex acquisition integrations simultaneously while balancing business priorities and resource constraints.
• Collaborate with the M&A team during due diligence to evaluate operational readiness, integration complexity, and post-close planning.
• Provide executive oversight for customer transitions, organizational alignment, and technology migrations.
• Direct cross-functional integration workstreams across Finance, IT, Infrastructure, Operations, People & Learning, Sales Operations, Customer Success, Marketing, Procurement, and Legal.
• Manage end-to-end integration of managed service providers and vendors across acquired and merged entities.
• Ensure successful integration of service delivery processes, operational procedures, financial controls, reporting, systems, and business operations.
• Identify risks and implement mitigation strategies.
• Represent the integration function with executive leadership and external stakeholders.
• Establish governance activities to monitor progress and drive decision-making.
• Develop executive dashboards and communicate integration health, KPIs, risk, and recommendations.

Skills

Leadership

M&A integration

Strategy

Governance

Stakeholder Mgmt

Communication

Education

Bachelor's degree

Advanced degree preferred

Job description

Net at Work is seeking a Senior Manager/Director of Managed Services Integration to lead the integration of acquisitions from due diligence through operational maturity. You will craft the integration strategy, governance framework, and execution model to preserve customer relationships, employee engagement, service delivery, and financial performance.

You will partner with executives across Finance, IT, Operations, People & Learning, Sales, Legal, and other functions to set priorities,