Director, Maintenance Operations & Automation

Fairgrove Property Management; Irvine (CA); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Full-time

Medical, Vision, Dental package

401K

Paid Time-Off

Job summary

Fairgrove Property Management seeks a Director of Maintenance Administration to lead centralized coordination, dispatch, and systems optimization across our Southern California roving maintenance operations.

The role oversees a hybrid team of US-based and overseas coordinators, ensuring effective scheduling, billing workflows, and adherence to safety and company policies while driving continuous process improvements.

Qualifications

• 7+ years of experience in maintenance operations, dispatch, facilities coordination, property management operations, or a related field.
• 3+ years of experience managing hybrid or distributed administrative and/or coordination teams.
• Strong experience leading high-volume maintenance coordination, dispatch, or field service operations.
• Advanced proficiency with AppFolio or similar property management systems.

Responsibilities

• Lead, manage, and develop a hybrid team of U.S.-based and overseas Maintenance Coordinators.
• Oversee day-to-day maintenance coordination operations across multiple Southern California regions.
• Ensure effective scheduling and dispatching of a large team of in-house Maintenance Technicians.
• Establish accountability standards, performance expectations, and SLAs for Coordinators.
• Develop and manage escalation processes for delayed or high-priority issues.
• Support resident satisfaction and responsiveness to Property Management teams.
• Uphold compliance with codes, safety protocols, and internal standards.

Skills

Maintenance operations leadership

KPI management

Data-driven decision making

Communication & leadership

Tools

AppFolio

Job description

Fairgrove Property Management seeks a Director of Maintenance Administration to lead centralized coordination, dispatch, and systems optimization across our Southern California roving maintenance operations.

The role oversees a hybrid team of US-based and overseas coordinators, ensuring effective scheduling, billing workflows, and adherence to safety and company policies while driving continuous process improvements.