Director, Luxury Client Services & VIP Experience

Maiden Home; New York (NY); On-site; USD 160,000 - 200,000; Full time

Job summary

Maiden Home is looking for a Director of Client Services based in New York City. You will report to the SVP of Retail & Sales and be responsible for establishing client service standards to enhance the customer experience.

The role requires 10+ years in luxury client services, strong leadership capabilities, and a focus on operational excellence. This position offers a competitive salary ranging from $160K - $200K plus equity.

Qualifications

• 10+ years in client services/conciege/VIP management at a luxury brand.
• Experience in building and scaling high performing teams.
• Proficient in process design and SLA management.

Responsibilities

• Define the client services model for Maiden Home clientele.
• Lead, coach, and develop the Client Services team.
• Oversee the full order lifecycle support.

Skills

Leadership

Client Relationship Management

Analytical Skills

Communication

Luxury Service Mindset

Job description

Maiden Home is looking for a Director of Client Services based in New York City. You will report to the SVP of Retail & Sales and be responsible for establishing client service standards to enhance the customer experience.

The role requires 10+ years in luxury client services, strong leadership capabilities, and a focus on operational excellence. This position offers a competitive salary ranging from $160K - $200K plus equity.