Luxury Client Experience Director

Maiden Home; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Maiden Home is hiring a Director of Client Services to enhance the luxury experience for clients. This role involves defining client service models, overseeing order lifecycle support, and improving operational excellence.

The ideal candidate will have over 10 years of related experience in luxury and a proven track record in team leadership. Strong analytical skills and the ability to translate feedback into actionable improvements are essential for this position.

Qualifications

• 10+ years in client services or client concierge at a luxury brand.
• 4+ years leading client-facing teams.
• Proven track record in building high-performing teams.

Responsibilities

• Define the client services model including SLAs and quality standards.
• Oversee the full order lifecycle support and drive process improvements.
• Ensure consistent service standards for VIPs and trade accounts.

Skills

Client services experience

Team leadership

Luxury brand expertise

Operational excellence

Analytical skills

Job description

Maiden Home is hiring a Director of Client Services to enhance the luxury experience for clients. This role involves defining client service models, overseeing order lifecycle support, and improving operational excellence.

The ideal candidate will have over 10 years of related experience in luxury and a proven track record in team leadership. Strong analytical skills and the ability to translate feedback into actionable improvements are essential for this position.