Director - Loss Mitigation & Recovery (Relocation Bonus)

Southern Auto Finance Company; Pompano Beach (FL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Matching

Paid Time Off

Job summary

Southern Auto Finance Company in Pompano Beach, FL is seeking a Director of Loss Mitigation to lead the loss mitigation, insurance, total loss, bankruptcy, and recovery teams at our headquarters onsite five days per week.

You will develop strategies to improve portfolio performance, establish KPIs, oversee legal recovery, and drive process improvements while mentoring leaders and ensuring regulatory compliance.

Qualifications

• 5+ years of progressive leadership experience in collections, automotive finance, consumer lending, or specialty finance.
• Proven success leading collections or call center operations in a high-volume environment.
• Experience leveraging analytics, reporting, and technology to improve operational performance.
• Demonstrated ability to lead teams and drive organizational change.
• Excellent communication, leadership, and relationship-building skills.

Responsibilities

• Develop and execute initiatives that improve portfolio performance, operational efficiency, and customer outcomes.
• Establish, monitor, and manage departmental KPIs and performance metrics.
• Design new processes in the total loss and insurance department to increase recoveries, oversee cancellation of insurance products and refunds, and track insurance coverage on existing portfolio.
• Build out an internal deficiency collections team as well as a third party collections and debt sale strategy.
• Work with collection law firms to rollout a litigation and legal recovery strategy.
• Apply best practices in bankruptcy collections ensuring regulatory compliance.
• Drive continuous improvement efforts through process redesign, workflow optimization, and technology enhancements.
• Manage dialer campaigns and contact strategy for post-charge off and total loss accounts.
• Develop, mentor, and inspire leaders and team members while fostering a culture of accountability and customer service excellence.
• Participate with early stage and mid stage collections teams to maximize recoveries and lower overall delinquency.

Skills

Leadership

Collections

Analytics

SQL

Microsoft Office

BI Tools

Tools

NLS servicing platform

CRM systems

Job description

Southern Auto Finance Company in Pompano Beach, FL is seeking a Director of Loss Mitigation to lead the loss mitigation, insurance, total loss, bankruptcy, and recovery teams at our headquarters onsite five days per week.

You will develop strategies to improve portfolio performance, establish KPIs, oversee legal recovery, and drive process improvements while mentoring leaders and ensuring regulatory compliance.