Director, Learning & Enablement West Region

Firstservice-Residential; Kansas City (MO); Hybrid; USD 120.000 - 130.000; Vollzeit

Zusammenfassung

FirstService Residential seeks a Director, Learning & Enablement (West Region) to craft strategy, design and execute operational training and onboarding across the West Region, ensuring associates and leaders have the knowledge, tools and resources to execute priorities consistently.

The role leads development of modern, role-based learning journeys, advocates learning innovation and flow-of-work techniques, partners with operations and functional teams, travels within the West Region to deliver

Jobbeschreibung

Description

Job Overview:

The Director, Learning & Enablement (West Region) is responsible for the strategy, design, coordination, and execution of operational training and associate onboarding across the West Region. The role ensures associates and operational leaders have the knowledge, skills, tools, and resources necessary to perform their roles effectively and to execute organizational priorities consistently across markets.

*Position can be based out of Irvine, Dallas, Kansas City, Las Vegas or Scottsdale.

This position leads the evolution of the regional training approach, including modern, role-based and vertical-specific learning journeys that reflect the distinct needs of each business line and audience. The Director champions learning innovation by applying current adult-learning best practices, modern delivery methods, and learning-in-the-flow-of-work strategies to accelerate readiness, adoption, and performance.

The Director serves as a key connection point between operations and functional departments to support the implementation, communication, and adoption of regional and enterprise initiatives. This role requires travel throughout the West Region to support in-person training, onboarding, leadership meetings, and other business priorities as needed.

Compensation: $120K-$130K plus Bonus

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Learning Strategy & Innovation

• Develop and execute the West Region operational training and onboarding strategy in alignment with regional and enterprise operational priorities.
• Develop modern, scalable, role-based and vertical-specific learning journeys tailored to the distinct needs of each business line and audience.
• Champion learning innovation by evaluating and applying current adult-learning best practices, emerging methodologies, and modern delivery approaches to improve effectiveness and scalability.
• Design learning experiences that support learning in the flow of work, including microlearning, blended learning, job aids, and just-in-time performance support.
• Continuously assess industry and learning trends to keep the region's training approach current, practical, and forward-looking.

Operational Training

• Lead the development and delivery of operational training related to systems, processes, standard operating procedures, policies, workflows, tools, and organizational initiatives.
• Ensure operational training is practical, role-specific, and aligned with the responsibilities associates and leaders are expected to perform.
• Design and maintain vertical-specific training paths, including community management, client accounting, front desk/administrative, and related operational roles.
• Partner with operational leaders and subject matter experts to identify training needs and ensure associates receive timely education when processes, systems, or expectations change.
• Coordinate subject matter experts and functional partners in the development and delivery of training while maintaining consistency in content, delivery, and expectations.
• Develop and maintain training materials, facilitator guides, standard operating procedures, playbooks, toolkits, and supporting resources.

Associate Onboarding & Role Readiness

• Oversee the development and implementation of operational onboarding for new associates, including foundational systems, processes, procedures, tools, and role-readiness requirements.
• Establish consistent onboarding standards and resources across the West Region while allowing for appropriate market and business-specific requirements.
• Develop role-based onboarding journeys that accelerate time-to-productivity and set new associates up for success.

Enablement, Adoption & Continuous Improvement

• Partner with regional leadership and functional departments to coordinate the implementation and adoption of new programs, systems, processes, policies, and operational initiatives.
• Identify operational execution gaps and develop scalable training solutions that improve consistency, efficiency, accountability, and adoption across markets.
• Evaluate training and onboarding effectiveness through participation, feedback, adoption, proficiency, and operational outcomes, and use insights to drive continuous improvement.
• Oversee the learning management platform and related knowledge resources to ensure content remains current, accessible, and effective.
• Facilitate the sharing of effective practices, tools, and resources across West Region markets.
• Perform a range of special projects, initiatives, and other related duties as assigned.

Supervisory Responsibilities:

• Provide direct and functional leadership to an anticipated team of approximately 6 associates responsible for operational training, associate onboarding, and related enablement functions; team size may evolve based on regional needs and organizational design.
• Establish team priorities, expectations, responsibilities, and performance measures aligned with regional objectives.
• Assign, monitor, and manage projects, programs, and ongoing responsibilities.
• Evaluate performance regularly using established performance measures, program results, and other reporting tools.
• Assist in recruiting, interviewing, hiring, onboarding, and training team members.
• Conduct regular performance discussions and annual evaluations in accordance with company practices.
• Provide coaching, feedback, and corrective action as necessary.
• Support development of the team capabilities necessary to effectively deliver training and onboarding programs.

Knowledge, Skills and Proficiencies:

• Strong knowledge of adult-learning principles, instructional design, and modern learning methodologies.
• Demonstrated ability to design role-based and vertical-specific learning journeys rather than one-size-fits-all training.
• Knowledge of learning technologies, learning management systems, and learning-in-the-flow-of-work approaches.
• Understanding of operational practices, business processes, and standard operating procedures within a multi-market environment.
• Knowledge of organizational change, operational implementation, and continuous improvement practices.
• Ability to lead initiatives and drive execution, adoption, and accountability across departments and markets.
• Strong communication, facil