Director, Learning & Development

Findhelp, A Public Benefit Corporation; Austin (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

A leading company focused on social care is seeking a Director of Learning and Development to create and implement strategies for employee and partner learning. This pivotal role will ensure alignment with business goals and enhance the capabilities of teams across the organization. Ideal candidates should have extensive experience in instructional design, project management, and strong communication skills. The position is office-based in Austin, Texas, and offers competitive benefits.

Benefits

401k & stock options

Free food and onsite gym

Paid parental leave

Competitive PTO & 10 paid holidays

Health, dental, and vision insurance

Dog-friendly office

24/7 access to telemedicine and counseling

Book Purchasing Program

Qualifications

• 8+ years' experience in Learning & Development roles, including leadership.
• Proven success in designing L&D strategies for internal and external stakeholders.
• Strong knowledge of current instructional design and industry trends.

Responsibilities

• Develop and implement a company-wide L&D strategy aligned with business goals.
• Lead onboarding, skills development, and ongoing professional development programs.
• Foster a culture of continuous learning and growth across departments.

Skills

Stakeholder management

Communication

Project leadership

Consultative skills

Instructional design

Adult learning theory

Education

Bachelor's Degree in Human Resources, Leadership Development, or related field

Tools

LMS

Content authoring tools

Job description

We're changing the way people connect to social care.

At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers.

Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

The Director of Learning and Development (L&D) will utilize their experience in instructional design, training delivery, consulting, and project / program management to design a company-wide strategy for addressing employee and customer / partner learning needs. The selected individual will play a pivotal role in helping to create, implement, maintain, and grow our Learning and Development function across the company. The successful candidate will have a proven track record of success and will be instrumental in empowering our teams to fully embrace Findhelp's core values, mission, vision, purpose, and individual ownership model to own and drive their development. As part of the People Operations team, this role will collaborate with teammates and leaders at all levels, Business Partners, and key stakeholders across the company.

Responsibilities and Duties :

• Develop and implement a company-wide L&D strategy aligned with business goals and talent development needs
• Lead onboarding, skills development, and ongoing professional development programs.
• Partner with People Operations, department leadership, and the executive team to assess skill gaps and build scalable learning interventions.
• Implement and maintain learning technologies (ex : LMS, LinkedIn Learning) and measure learning impacts with clear KPIs.
• Effectively create, implement, and maintain Standard Operating Procedures for development materials, including but not limited to job aids, quick reference guides, tools, resources, workshops, and programs.
• Develop, implement, and facilitate high-impact development workshops and programs to build strong capabilities of teammates and leaders throughout the organization.
• Foster a culture of continuous learning and growth across departments.
• Build and scale customer education programs to improve onboarding, product adoption, and retention.
• Design partner enablement programs that drive engagement, capability, and performance using the Findhelp platform.
• Oversee the development of certifications, webinars, documentation, video tutorials, and other educational content.
• Collaborate with R&D, Marketing, and Customer Success teams to align educational materials with product roadmaps and customer needs.
• Leverage data and feedback to iterate on learning experiences and optimize user outcomes.
• Lead a small team of learning and development specialists to achieve goals.
• Perform special projects as needed and complete all other duties as assigned.

Qualifications :

• Bachelor's Degree or higher in Human Resources, Leadership Development / Management, Organizational Development, or a related field preferred (may consider equivalent work experience).
• 8+ years' experience in Learning & Development roles, including at least 3 in a leadership role.8+ years' experience in implementing and utilizing strong project and program management skills to implement plans and use tools effectively.
• Proven success designing L&D strategies for both internal and external stakeholders (customers / partners)Experience in a SaaS or technology company strongly preferred.
• Strong knowledge of current instructional design, adult learning theory, and learning technologies (ex. LMS, content authoring tools), and industry trends, tools, and techniques.
• Exceptional stakeholder management, communication, project leadership, and consultative skills.
• Exceptional verbal and presentation communication skills with audiences at all levels.
• Experience in utilizing a variety of instructional design and facilitation techniques or formats that enhance the learning process and tie back to adult learning theory.
• Direct management experience with a team of learning & development specialists.
• Ability to balance strategic thinking with hands-on execution in a fast-paced, high growth environment.
• Ability to operate through ambiguity across multiple priorities and know when and where to escalate complex issues for final resolution.
• Obtained industry facilitation and debrief certifications such as DDI, Franklin Covey, CCL, Vital Smarts, CliftonStrengths, DISC, SDI Core Strengths, MBTI, etc. a plus.
• ATD, SHRM, or other industry experience and / or certifications a plus.

We value being together

We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas,

• 401k & stock options
• Free food and onsite gym at our Austin HQ
• Paid parental leave
• Competitive PTO & 10 paid holidays
• Health, dental, and vision insurance
• Dog-friendly office in Austin HQ
• 24 / 7 access to telemedicine and counseling
• Book Purchasing Program

We're building a diverse, inclusive team

You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff :

• Leadership Development Training

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