Director, Learning & Certification Architecture

Harvey AI; Chicago (IL); On-site; USD 140,000 - 180,000; Full time

Job summary

Harvey is seeking a Manager, Learning & Certification Architecture to define how customers learn Harvey and to build the system that produces that learning at scale. You'll own the learning and certification strategy across Harvey Academy, the Help Center and in-product education: who we teach, what each persona needs to be able to do, and which format fits each learning problem.

You’ll also design the agentic workflows that draft content from product sources, set the quality bar and review

Qualifications

• 5+ years in learning experience design or related field.
• 2+ years of leadership experience.
• Hands-on production in writing, video or audio.
• Fluency with AI tools and workflows where models draft and people review.
• Experience with CMS and LMS, e.g., Sanity and Skilljar.
• Experience teaching lawyers or familiarity with CLE accreditation is a plus.

Responsibilities

• Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel and administrators, with clear outcomes and assessments from first use to certified practitioner.
• Define Harvey certification: competencies, exam design, pass standards, recertification, and how credentials are issued and verified.
• Diagnose each learning need, choose the right format (Help Center article, in-product walkthrough, video, course or exam), and produce content yourself in writing, video and audio.
• Design the agentic production workflows, including the instructional standards the agents are built on and the review gates and rubrics content must pass before it publishes.
• Own publishing, maintenance and localization across surfaces, working with Engineering and Localization so each product release reaches every asset it affects.
• Guide the designers and certification developer, and work with Product, Product Marketing, Customer Success, Support and Legal Engineering on release readiness and learning success metrics.

Skills

LXD leadership

Curriculum design

Instructional design

Content production

AI workflow design

CMS (Sanity)

LMS (Skilljar)

Legal education

Tools

Sanity

Skilljar

Job description

Harvey is seeking a Manager, Learning & Certification Architecture to define how customers learn Harvey and to build the system that produces that learning at scale. You'll own the learning and certification strategy across Harvey Academy, the Help Center and in-product education: who we teach, what each persona needs to be able to do, and which format fits each learning problem.

You’ll also design the agentic workflows that draft content from product sources, set the quality bar and review