Director, Lean & Management Office - North America

ADM; Chicago (IL); On-site; USD 122,000 - 200,000; Full time

Benefits offered by this job

Physical wellness – medical/Rx, dental

Financial wellness – 401(k) matching,H

Mental and social wellness – EAP, ERGs

Job summary

ADM seeks a Dir Management Office & Lean Continuous Improvement leader for North America, based in Chicago or other ADM locations. This exempt role leads the NA Management Office, drives enterprise productivity, and guides cross-functional CI initiatives with Lean, analytics, and automation.

You will oversee governance, service delivery, and RPA collaboration with global teams. Required are 10+ years in global transformations, supervisory experience, and strong change management, with a

Qualifications

• Bachelor’s degree in Business Management, finance, accounting or relevant degree.
• 10+ years of experience in complex, global transformations, consulting and/or strategy. Experience in transformation initiatives in a consulting or Fortune 500 environment, from strategy to rigorous execution.
• Prior supervisory experience.
• Result-oriented, able to complete assignments in a timely and accurate manner, and the ability to juggle multiple priorities.
• Strong change management, collaboration and influencing skills.

Responsibilities

• Organize GBS-wide lean continuous improvement (CI) strategy to improve service delivery, from the individual improvement to end-to-end enterprise level.
• Design and implement meaningful scorecard that tracks KPIs providing meaningful information about operational, E2E, and productivity performance.
• Deploy Service Delivery Model (operating model) using Lean methods such as Leader Standard work, daily huddles, daily capacity management, and other lean tools.
• Train frontline employees in Lean methods including Root Cause Analysis and streamline and stabilize processes and enable automation.
• Develop and implement transition plans or scope of expansions for new business units and functions joining the GBS framework. Act as the primary point of contact for internal and external stakeholders during the transition process. Evaluate the effectiveness of transition and expansion efforts and implement lessons learned for future initiatives.
• Drive End to End Business Process Management for GBS towers.
• Enable teams to drive process standardization/simplification, establish internal controls for risk mitigation, and accelerate value generation through data-driven insights.
• Lead Management Office team providing critical operational support to NA GBS in the areas of (1) governance, including management of the service catalog and service level agreements, (2) working with Global Technology and GBS operational teams on RPA ideation, automation opportunities, workflow, and data & analytics, and (3) talent development initiatives.
• Build, train and lead a high-performing, purpose-driven team. Provide clear direction, coaching, and mentoring and build required capability to achieve goals.

Skills

Lean Six Sigma

Kaizen

PDCA

Data analysis

Power BI

Alteryx

Advanced Excel

Project Management

Leadership

Influencing

Communication

Strategic Thinking

Education

Bachelor’s degree in Business Management, finance, accounting or relevant degree

Tools

Alteryx

Power BI

Job description

ADM seeks a Dir Management Office & Lean Continuous Improvement leader for North America, based in Chicago or other ADM locations. This exempt role leads the NA Management Office, drives enterprise productivity, and guides cross-functional CI initiatives with Lean, analytics, and automation.

You will oversee governance, service delivery, and RPA collaboration with global teams. Required are 10+ years in global transformations, supervisory experience, and strong change management, with a