Dir Management Office & Lean Continuous Improvement North America

Illinois Ag; Chicago, Northern (IL, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

ADM in Chicago, IL is seeking a strategic leader to head the North America Management Office of Lean Continuous Improvement within GBS. You will oversee governance, enterprise priorities, and cross-functional transformation initiatives to improve productivity and reduce waste.

The role collaborates with Global Technology and GBS teams to implement RPA, analytics, and standardized processes. Requires a Bachelor's degree and 10+ years of transformation experience.

Qualifications

• Bachelor's degree in Business Management, finance, accounting or relevant degree; 10+ years of experience in complex, global transformations.
• Experience in transformation initiatives in a consulting or Fortune 500 environment; strong change management and collaboration skills.

Responsibilities

• Organize GBS-wide lean CI strategy to improve service delivery.
• Design and implement scorecards tracking KPIs for operational and productivity performance.
• Deploy Lean operating model using Leader Standard work, huddles, and capacity management.
• Train frontline employees in Lean methods including Root Cause Analysis and process stabilization.
• Develop transition plans for new units joining the GBS framework; act as primary contact during transitions.
• Evaluate effectiveness of transition efforts and share lessons learned.
• Drive End to End Business Process Management for GBS towers.
• Lead governance including service catalog and SLAs; collaborate with RPA and data analytics teams.
• Build and lead a high-performing team with clear direction and coaching.

Skills

Leadership

Stakeholder management

Change management

Data analysis

Lean Six Sigma

Project management

Communication

Strategic thinking

Education

Bachelor's degree in Business Management, finance, accounting or relevant degree

Tools

Excel

Alteryx

Power BI

Job description

Job DescriptionDir Management Office & Lean Continuous Improvement North America - Chicago, IL

This is an exempt level position.

This role can be located in Decatur IL, Erlanger KY, Chicago IL or near a major ADM location

Position Summary:

We are looking for a leader who is passionate about food and agriculture, Lean Continuous Improvement, and is looking to dig in and problem solve with a global team. This positions reports to the Global Director, Management Office and Continuous Improvement, Global Business Services (GBS), and is responsible for: Lead and manage the North America Management Office team, ensuring effective governance and execution of key priorities.Lead strategic transformation initiatives that drive enterprise productivity and strengthen the GBS value proposition through cross-functional collaboration.Drive process improvement through Lean, analytics, and automation to enhance service quality, reduce waste, and optimize cost across the End-to-Ends.

Job Responsibilities:

Organize GBS-wide lean continuous improvement (CI) strategy to improve service delivery, from the individual improvement to end-to-end enterprise level.

Design and implement meaningful scorecard that tracks KPIs providing meaningful information about operational, E2E, and productivity performance.

Deploy Service Delivery Model (operating model) using Lean methods such as Leader Standard work, daily huddles, daily capacity management, and other lean tools.

Train frontline employees in Lean methods including Root Cause Analysis and streamline and stabilize processes and enable automation.

Develop and implement transition plans or scope of expansions for new business units and functions joining the GBS framework. Act as the primary point of contact for internal and external stakeholders during the transition process.

Evaluate the effectiveness of transition and expansion efforts and implement lessons learned for future initiatives.

Drive End to End Business Process Management for GBS towers.

Enable teams to drive process standardization/simplification, establish internal controls for risk mitigation, and accelerate value generation through data-driven insights.

Lead Management Office team providing critical operational support to NA GBS in the areas of (1) governance, including management of the service catalog and service level agreements, (2) working with Global Technology and GBS operational teams on RPA ideation, automation opportunities, workflow, and data & analytics, and (3) talent development initiatives. Build, train and lead a high-performing, purpose-driven team. Provide clear direction, coaching, and mentoring and build required capability to achieve goals.

Technical Skills:

• Experience in Global Business Services (GBS):Understanding typical GBS processes, including RTR, PTC, STP, Credit, MDM, IT, among others.
• Knowledge of best practices specific to improving efficiency and service quality in an GBS.
• Continuous Improvement and Optimization:Experience with CI methodologies such as Lean Six Sigma, Kaizen, PDCA, among others.
• Ability to identify and prioritize opportunities for improvement in operational processes and implement effective changes.
• Data and Performance Analysis:Strong skill in data analysis to identify trends, patterns, and relevant insights.
• Ability to provide regular reports and updates on progress, achievements, and challenges to senior management.
• Experience using data analysis tools like advanced Excel, Alteryx, Power BI, or equivalent tools.
• Project Management:Proven ability to lead CI projects, from diagnosis through implementation and monitoring.
• Experience in project management using agile or traditional methodologies.

Behavioral Competencies:

• Leadership and Influence:Ability to lead cross-functional teams and motivate them towards common goals.
• Skill in influencing stakeholders at all levels of the organization to implement changes.
• Effective Communication:Excellent verbal and written communication skills, capable of presenting complex analyses clearly and concisely.
• Ability to adapt communication style for different audiences, from technical staff to executives.
• Strategic Thinking:Ability to develop and implement long-term strategies aligned with organizational goals.
• Vision to anticipate future trends and identify improvement opportunities.
• Results Orientation:Focus on achieving set goals and objectives, with the ability to manage multiple projects simultaneously.
• Commitment to delivering high-quality results within specified deadlines.

Education & Experience:

Bachelor's degree in Business Management, finance, accounting or relevant degree10+ years of experience in complex, global transformations, consulting and/or strategy. Experience in transformation initiatives in a consulting or Fortune 500 environment, from strategy to rigorous execution. Prior supervisory experienceResult-oriented, able to complete assignments in a timely and accurate manner, and the ability to juggle multiple priorities.Strong change management, collaboration and influencing skills.

ADM requires the successful completion of a background check.

REF:112487BR#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law