Director, Leads Operations - US Based Remote

Lensa; St. Louis (MO); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading career site is seeking a Director of Leads Operations for Anywhere Real Estate. This remote role requires a dynamic leader to optimize operations, implement strategic frameworks, and leverage data-driven insights for decision-making. Ideal candidates have 7+ years in relevant fields and advanced Excel skills, with a focus on operational improvements and team collaboration.

Qualifications

• 7+ years in Revenue Operations or Business Operations.
• Advanced proficiency in Microsoft Excel.
• Experience with process mapping tools.

Responsibilities

• Develop and implement strategic frameworks for operations.
• Analyze complex datasets and present actionable insights.
• Lead operational projects from conception to execution.

Skills

Operational improvements

Data analysis

Project management

Leadership

Communication

Tools

Microsoft Excel

Miro

Visio

Lucidchart

Job description

Director, Leads Operations - US Based Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today!

Role Overview

Anywhere Real Estate is seeking a Director of Leads Operations for our Leads Team – a dynamic leader who can bridge Business Operations, Strategy, and Analytics. In this high-impact role, you will often find yourself dropped into complex business situations with little to no prior context. You must be able to quickly map out current processes, identify gaps, and develop improvement strategies. The ideal candidate combines high-level strategic thinking with hands-on execution, and is equally comfortable crafting strategic plans and rolling up their sleeves to implement solutions. You will leverage data-driven insights to drive decision-making and optimize our operations, ensuring the Leads Team operates at peak efficiency and effectiveness.

This role is 100% remote.

Key Responsibilities

• Develop and implement strategic frameworks to optimize operations and lead management, ensuring alignment with overall business goals and sustainable growth.
• Collaborate with Revenue & Network Operations, Marketing, and other teams to ensure initiative alignment and seamless project execution. Act as a liaison across departments to drive key initiatives forward.
• Champion enterprise-wide process improvements by implementing automation and AI-driven solutions (e.g., Amazon Connect, chatbots, AI transcription) to streamline outreach, optimize call handling, unify CRM platforms, reduce manual work, and uncover data-driven insights for continuous operational refinement.
• Analyze complex datasets and translate findings into clear, actionable business recommendations. Present insights to stakeholders at all levels, ensuring clarity and buy-in.
• Support KPI dashboard development and reporting tools. Use advanced Excel skills (formulas, pivot tables, scenario modeling, automation) for deep data analysis and scenario planning. Use these insights to inform decisions and track performance.
• Develop forecasting models and conduct scenario analyses to support revenue growth planning. Use Excel-based models to test assumptions and guide decision-making under various scenarios.
• Conduct business process mapping across teams using tools like Miro, Visio, or Lucidchart. Identify inefficiencies and recommend workflows to improve productivity.
• Lead operational projects from conception to execution. Define scope, coordinate efforts, and manage timelines to ensure measurable impact on revenue and efficiency.
• Serve as a strategic partner to senior leadership by identifying growth opportunities and operational improvements, providing thought leadership to capitalize on them.

Qualifications

• 7+ years in Revenue Operations, Business Operations, Strategy, or related fields, with a proven record of operational improvements and revenue growth.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, scenario modeling, and macros.
• Experience with process mapping and workflow tools such as Miro, Visio, or Lucidchart.
• Familiarity with CRM systems, BI platforms, and analytics software; SQL or Python experience is a plus.
• Strategic and tactical mindset, capable of balancing long-term planning with day-to-day execution.
• Exceptional communication and presentation skills, with the ability to simplify complex data and concepts.
• Leadership experience in cross-functional initiatives and influencing without authority.

Our Leads Group is dedicated to delivering high-quality, high-converting leads to Anywhere brokers and agents across various brands. We focus on optimizing lead generation marketing, technology, and outcomes.

Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is transforming real estate. We own brands like Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, and others, supporting nearly 1 million transactions annually across over 118 countries.

At Anywhere, we are empowering everyone’s next move – your career included. We value talent, growth, and a people-first culture built on empowerment, innovation, and collaboration. Learn more in our Impact Report.

Recognized as a Great Place to Work, Forbes World's Best Employers, and more, we are committed to diversity and inclusion.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management

Industries

• IT Services and Consulting