Director, Leads Operations - US Based Remote

Lensa; Miami (FL); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Director of Leads Operations to optimize business processes and drive revenue growth. This remote role requires a strategic leader with expertise in data analysis and operational improvements. The ideal candidate will collaborate across teams to implement advanced automation and AI-driven solutions, ensuring peak efficiency in operations. Join a dynamic team dedicated to delivering high-quality leads and transforming the real estate industry.

Qualifications

• 7+ years in Revenue Operations, Business Operations, or Strategy.
• Advanced proficiency in Microsoft Excel including complex formulas and automation.
• Experience with process mapping tools like Miro or Visio.

Responsibilities

• Develop and implement strategic frameworks to optimize operations.
• Analyze complex datasets and present actionable business recommendations.
• Lead critical operational projects from concept through execution.

Skills

Strategic Thinking

Data Analysis

Communication

Education

7+ years in Revenue Operations

Tools

Microsoft Excel

Miro

Visio

Lucidchart

Job description

Director, Leads Operations - US Based Remote

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Role Overview

Anywhere Real Estate is seeking a Director of Leads Operations for our Leads Team – a dynamic leader who can bridge Business Operations, Strategy, and Analytics. In this high-impact role, you will often find yourself dropped into complex business situations with little to no prior context. You must be able to quickly map out current processes, identify gaps, and develop improvement strategies. The ideal candidate combines high-level strategic thinking with hands-on execution, and is equally comfortable crafting strategic plans and rolling up their sleeves to implement solutions. You will leverage data-driven insights to drive decision-making and optimize our operations, ensuring the Leads Team operates at peak efficiency and effectiveness.

This role is 100% remote.

Key Responsibilities

1. Develop and implement strategic frameworks to optimize operations and lead management, ensuring alignment with overall business goals and sustainable growth.
2. Work closely with Revenue & Network Operations, Marketing, and other cross-functional teams to ensure alignment on initiatives and seamless execution of revenue-driving projects. Act as a liaison across departments to drive key initiatives forward.
3. Champion enterprise-wide process improvements by implementing and integrating advanced automation and AI-driven solutions (e.g., Amazon Connect, chatbots, AI transcription) to streamline consumer outreach, optimize call handling, unify CRM platforms, reduce manual work, and uncover data-driven insights for continuous operational refinement.
4. Analyze complex datasets and translate findings into clear, actionable business recommendations. Present data-driven insights to stakeholders at all levels, ensuring clarity and buy-in for proposed changes.
5. Support the development of KPI dashboards and reporting tools. Leverage advanced Excel capabilities (complex formulas, pivot tables, scenario modeling, automation) for deep data analysis and scenario planning. Use these insights to inform decisions and track performance against targets.
6. Develop forecasting models and conduct scenario analyses to support revenue growth planning. Use Excel-based models to test assumptions and guide decision-making under various business scenarios.
7. Conduct thorough business process mapping across teams using tools like Miro, Visio, or Lucidchart. Identify operational inefficiencies and recommend streamlined workflows to improve productivity.
8. Lead critical operational projects from concept through execution. Define project scope and objectives, coordinate efforts, and manage timelines to ensure measurable impact on revenue and efficiency.
9. Serve as a strategic partner to senior leadership by proactively identifying opportunities for business growth and operational excellence, providing thought leadership to capitalize on them.

Qualifications

• 7+ years in Revenue Operations, Business Operations, Strategy, or related fields, with a proven track record of operational improvements and revenue growth.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, scenario modeling, and automation (macros).
• Experience with process mapping and workflow tools like Miro, Visio, or Lucidchart. Ability to diagram current processes and redesign for efficiency.
• Familiarity with CRM systems, BI platforms, and analytics software; experience with SQL or Python is a plus.
• Ability to think strategically while executing tactically, thriving in a fast-paced environment.
• Exceptional communication and presentation skills, with ability to simplify complex data for stakeholders.
• Experience leading cross-functional initiatives and influencing without authority, building strong relationships across teams.

Our Leads Group is dedicated to delivering high-quality leads to Anywhere’s brokers and agents across its brands, focusing on marketing, technology, and outcomes.

Anywhere Real Estate Inc. (NYSE: HOUS) is transforming real estate with renowned brands like Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, and others. We support nearly 1 million transactions annually across 118+ countries.

At Anywhere, we are empowering everyone’s next move – your career included. We value talent, growth, and a people-first culture rooted in empowerment, innovation, and collaboration. Learn more in our Impact Report.

We are recognized as a great place to work by organizations like Great Place to Work, Forbes, Newsweek, and Ethisphere.

EEO Statement: EOE including disability/veteran