Director, Leads Operations - US Based Remote

Lensa; Seattle (WA); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading career site is seeking a Director of Leads Operations for a remote role. This dynamic leader will optimize operations and lead management for the Leads Team, requiring strategic thinking and advanced Excel skills. The ideal candidate will drive operational excellence and collaborate across teams to enhance performance.

Qualifications

• 7+ years in Revenue Operations, Business Operations, or Strategy.
• Advanced proficiency in Microsoft Excel.
• Experience with process mapping tools.

Responsibilities

• Develop and implement strategic frameworks for operations.
• Analyze datasets and translate findings into actionable recommendations.
• Lead operational projects from inception to execution.

Skills

Strategic thinking

Data-driven insights

Communication

Leadership

Tools

Microsoft Excel

Miro

Visio

Lucidchart

CRM platforms

SQL

Python

Job description

Director, Leads Operations - US Based Remote

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking a Director of Leads Operations for our Leads Team. This role requires a dynamic leader capable of bridging Business Operations, Strategy, and Analytics. You will handle complex business situations, quickly map processes, identify gaps, and develop improvement strategies. The ideal candidate combines strategic thinking with hands-on execution and leverages data-driven insights to optimize operations, ensuring peak efficiency and effectiveness.

This role is 100% remote.

Key Responsibilities

• Develop and implement strategic frameworks to optimize operations and lead management, aligned with business goals.
• Collaborate with Revenue & Network Operations, Marketing, and other teams to ensure initiative alignment and seamless execution.
• Champion enterprise-wide process improvements using automation and AI-driven solutions to streamline outreach, optimize call handling, unify CRM platforms, and reduce manual work.
• Analyze datasets and translate findings into actionable business recommendations for stakeholders at all levels.
• Support KPI dashboard development and reporting, utilizing advanced Excel skills for deep data analysis and scenario modeling.
• Develop forecasting models and conduct scenario analyses to support revenue growth planning.
• Map and optimize business processes using tools like Miro, Visio, or Lucidchart to identify inefficiencies.
• Lead operational projects from inception to execution, managing scope, timelines, and cross-functional efforts.
• Partner with senior leadership to identify growth opportunities and drive operational excellence.

Qualifications

• 7+ years in Revenue Operations, Business Operations, Strategy, or related fields with a record of improving operations and driving revenue.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, scenario modeling, and macros.
• Experience with process mapping and workflow tools such as Miro, Visio, or Lucidchart.
• Familiarity with CRM, BI platforms, SQL, or Python is a plus.
• Strategic thinker with the ability to execute tactically in a fast-paced environment.
• Exceptional communication and presentation skills.
• Proven leadership in cross-functional initiatives and influencing without authority.

Our Leads Group focuses on delivering high-quality leads across various real estate brands, supporting nearly 1 million transactions annually. We are committed to innovation, growth, and a people-first culture.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate forward, with a global presence in over 118 countries. We value talent, growth, and collaboration, fostering an award-winning culture recognized by organizations like Great Place to Work and Forbes.

We are an equal opportunity employer, committed to diversity and inclusion.