Director, Leads Operations - US Based Remote

Lensa; Houston (TX); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading company in the IT Services and Consulting industry is seeking a Director of Leads Operations. This remote role requires a dynamic leader to optimize operations and drive revenue growth through strategic planning and data analysis. The ideal candidate will have over 7 years of experience in relevant fields and exceptional communication skills, ensuring alignment across departments and effective execution of initiatives.

Qualifications

• 7+ years in Revenue Operations, Business Operations, or Strategy.
• Advanced proficiency in Microsoft Excel.
• Experience with process mapping tools.

Responsibilities

• Develop and implement strategic frameworks for operations.
• Analyze datasets and present actionable recommendations.
• Lead operational projects from concept to execution.

Skills

Operational improvements

Revenue growth

Data analysis

Process mapping

Communication

Tools

Microsoft Excel

Miro

Visio

Lucidchart

Job description

Director, Leads Operations - US Based Remote

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Role Overview

Anywhere Real Estate is seeking a Director of Leads Operations for our Leads Team – a dynamic leader who can bridge Business Operations, Strategy, and Analytics. In this high-impact role, you will often find yourself dropped into complex business situations with little to no prior context. You must be able to quickly map out current processes, identify gaps, and develop improvement strategies. The ideal candidate combines high-level strategic thinking with hands-on execution, and is equally comfortable crafting strategic plans and rolling up their sleeves to implement solutions. You will leverage data-driven insights to drive decision-making and optimize our operations, ensuring the Leads Team operates at peak efficiency and effectiveness.

This role is 100% remote.

Key Responsibilities

• Develop and implement strategic frameworks to optimize operations and lead management, ensuring alignment with overall business goals and sustainable growth.
• Work closely with Revenue & Network Operations, Marketing, and other teams to ensure initiative alignment and seamless execution of revenue-driving projects. Act as a liaison across departments to drive key initiatives forward.
• Champion enterprise-wide process improvements by implementing automation and AI-driven solutions (e.g., Amazon Connect, chatbots, AI transcription) to streamline outreach, optimize call handling, unify CRM platforms, reduce manual work, and uncover data-driven insights for continuous operational refinement.
• Analyze complex datasets and translate findings into clear, actionable business recommendations. Present insights to stakeholders at all levels to ensure understanding and buy-in.
• Support KPI dashboard development and reporting tools. Use advanced Excel features (formulas, pivot tables, scenario modeling, automation) for deep data analysis and scenario planning. Use these insights to inform decisions and track performance.
• Develop forecasting models and conduct scenario analyses to support revenue growth planning. Use Excel-based models to test assumptions and guide decision-making under various scenarios.
• Conduct business process mapping using tools like Miro, Visio, or Lucidchart. Identify inefficiencies and recommend streamlined workflows to improve productivity.
• Lead operational projects from concept to execution, defining scope, coordinating efforts, and managing timelines for measurable impact.
• Serve as a strategic partner to senior leadership by identifying growth opportunities and operational improvements, providing thought leadership to capitalize on them.

Qualifications

• 7+ years in Revenue Operations, Business Operations, Strategy, or related fields with a proven track record of operational improvements and revenue growth.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, scenario modeling, and macros.
• Experience with process mapping and workflow tools such as Miro, Visio, or Lucidchart.
• Familiarity with CRM, BI platforms, SQL, or Python is a plus.
• Strategic and tactical mindset, capable of operating in fast-paced environments.
• Exceptional communication and presentation skills, able to simplify complex data and concepts.
• Leadership experience in cross-functional initiatives and influencing without authority.

Our Leads Group focuses on delivering high-quality, high-converting leads to brokers and agents across Anywhere’s brands, optimizing lead generation, technology, and outcomes.

Anywhere Real Estate Inc. (http://www.anywhere.re/) is moving real estate to what's next. We support nearly 1 million transactions annually across 118+ countries and territories.

At Anywhere, we are empowering everyone’s next move – your career included. We value talent, growth, and a people-first culture rooted in empowerment, innovation, and collaboration. Learn more in our Impact Report.

We are recognized as a great place to work by organizations like Great Place to Work, Forbes, Newsweek, and Ethisphere.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management

Industries

• IT Services and Consulting