Director, Leads Operations - US Based Remote

Lensa; Jacksonville (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking a Director of Leads Operations. This remote role requires a dynamic leader to bridge Business Operations, Strategy, and Analytics, focusing on optimizing lead management and driving operational improvements through data-driven insights.

Qualifications

• 7+ years in Revenue Operations, Business Operations, or Strategy.
• Advanced proficiency in Microsoft Excel including complex formulas.
• Experience with process mapping and workflow tools.

Responsibilities

• Develop and implement strategic frameworks to optimize operations.
• Analyze complex datasets and present actionable business recommendations.
• Lead operational projects from conception to execution.

Skills

Strategic Thinking

Data Analysis

Communication

Leadership

Tools

Microsoft Excel

Miro

Visio

Lucidchart

Job description

Director, Leads Operations - US Based Remote

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Role Overview

Anywhere Real Estate is seeking a Director of Leads Operations for our Leads Team – a dynamic leader who can bridge Business Operations, Strategy, and Analytics. In this high-impact role, you will often find yourself dropped into complex business situations with little to no prior context. You must be able to quickly map out current processes, identify gaps, and develop improvement strategies. The ideal candidate combines high-level strategic thinking with hands-on execution, and is equally comfortable crafting strategic plans and rolling up their sleeves to implement solutions. You will leverage data-driven insights to drive decision-making and optimize our operations, ensuring the Leads Team operates at peak efficiency and effectiveness.

This role is 100% remote.

Key Responsibilities

1. Develop and implement strategic frameworks to optimize operations and lead management, ensuring alignment with overall business goals and sustainable growth.
2. Collaborate with Revenue & Network Operations, Marketing, and other teams to ensure alignment on initiatives and seamless execution of revenue-driving projects. Act as a liaison across departments to drive key initiatives forward.
3. Champion enterprise-wide process improvements by implementing and integrating automation and AI-driven solutions (e.g., Amazon Connect, chatbots, AI transcription) to streamline outreach, optimize call handling, unify CRM platforms, reduce manual work, and uncover data-driven insights for continuous operational refinement.
4. Analyze complex datasets and translate findings into clear, actionable business recommendations. Present insights to stakeholders at all levels, ensuring clarity and buy-in.
5. Support the development of KPI dashboards and reporting tools. Leverage advanced Excel capabilities (formulas, pivot tables, scenario modeling, automation) for deep data analysis and scenario planning.
6. Develop forecasting models and conduct scenario analyses to support revenue growth planning using Excel-based models.
7. Conduct business process mapping across teams using tools like Miro, Visio, or Lucidchart. Identify inefficiencies and recommend workflow improvements.
8. Lead operational projects from conception to execution, defining scope, coordinating efforts, and managing timelines to ensure measurable impact.
9. Serve as a strategic partner to senior leadership by identifying growth opportunities and providing thought leadership. Balance strategic planning with tactical execution.

Qualifications

• 7+ years in Revenue Operations, Business Operations, Strategy, or related fields with a record of operational improvements and revenue growth.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, scenario modeling, and macros.
• Experience with process mapping and workflow tools like Miro, Visio, or Lucidchart.
• Familiarity with CRM systems, BI platforms, SQL, or Python is a plus.
• Ability to think strategically and execute tactically in a fast-paced environment.
• Exceptional communication and presentation skills.
• Experience leading cross-functional initiatives and influencing without authority.

Our Leads Group focuses on delivering high-quality leads to brokers and agents across our brands, optimizing lead generation, technology, and outcomes.

Anywhere Real Estate Inc. (NYSE: HOUS) is transforming real estate. We support nearly 1 million transactions annually across 118+ countries, with top brands like Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, and others.

At Anywhere, we empower everyone's next move – including your career.

We value talent, growth, and a people-first culture rooted in empowerment, innovation, and collaboration. Learn more in our Impact Report.

We are recognized as a Great Place to Work, Forbes World's Best Employers, and more.

EEO Statement: EOE including disability/veteran

Seniority level

• Director

Employment type

• Full-time

Job function

• Management

Industries

• IT Services and Consulting