Director, Leads Operations - US Based Remote

Lensa; Philadelphia (Philadelphia County); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading real estate company is seeking a Director of Leads Operations to optimize business processes and drive operational excellence. This fully remote role requires strong strategic thinking and hands-on execution skills. The ideal candidate will lead cross-functional teams, analyze data, and implement innovative solutions to enhance efficiency and effectiveness in operations. Join a dynamic team committed to empowering career growth and delivering high-quality leads to clients across multiple real estate brands.

Qualifications

• 7+ years in Revenue Operations or related field.
• Advanced proficiency in Microsoft Excel.
• Experience with process mapping and workflow optimization.

Responsibilities

• Develop strategic frameworks to optimize operations.
• Lead critical operational projects from concept through execution.
• Analyze complex datasets and present actionable insights.

Skills

Strategic Thinking

Communication

Leadership

Collaboration

Tools

Microsoft Excel

Miro

Visio

Lucidchart

Job description

Director, Leads Operations - US Based Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today!

Role Overview

Anywhere Real Estate is seeking a Director of Leads Operations for our Leads Team – a dynamic leader who can bridge Business Operations, Strategy, and Analytics. In this high-impact role, you will often find yourself dropped into complex business situations with little to no prior context. You must be able to quickly map out current processes, identify gaps, and develop improvement strategies. The ideal candidate combines high-level strategic thinking with hands-on execution, and is equally comfortable crafting strategic plans and rolling up their sleeves to implement solutions. You will leverage data-driven insights to drive decision-making and optimize our operations, ensuring the Leads Team operates at peak efficiency and effectiveness.

This role is 100% remote.

Key Responsibilities

• Strategic Framework Development: Develop and implement strategic frameworks to optimize operations and lead management, ensuring alignment with overall business goals and sustainable growth.
• Cross-Functional Collaboration: Work closely with Revenue & Network Operations, Marketing, and other cross-functional teams to ensure alignment on initiatives and seamless execution of revenue-driving projects. Act as a liaison across departments to drive key initiatives forward.
• Support Business Transformation Initiatives: Champion enterprise-wide process improvements by implementing and integrating advanced automation and AI-driven solutions (e.g., Amazon Connect, chatbots, AI transcription) to streamline consumer outreach, optimize call handling, unify CRM platforms, reduce manual work, and uncover data-driven insights for continuous operational refinement.
• Insight Generation: Analyze complex datasets and translate findings into clear, actionable business recommendations. Present data-driven insights to stakeholders at all levels, ensuring clarity and buy-in for proposed changes.
• Data Analysis & Reporting: Support the development of KPI dashboards and reporting tools. Leverage advanced Excel capabilities (complex formulas, pivot tables, scenario modeling, automation) as the primary means of deep data analysis and scenario planning. Use these insights to inform decisions and track performance against targets.
• Forecasting & Scenario Modeling: Develop forecasting models and conduct scenario analyses to support revenue growth planning. Use Excel-based models to test assumptions and guide decision-making under various business scenarios.
• Process Mapping & Optimization: Conduct thorough business process mapping across teams using tools like Miro, Visio, or Lucidchart. Identify operational inefficiencies and recommend streamlined workflows to improve productivity.
• Project Leadership: Lead critical operational projects from concept through execution. Define project scope and objectives, coordinate cross-functional efforts, and manage timelines to ensure initiatives have a measurable impact on revenue and efficiency.
• Strategic Partnership: Serve as a strategic partner to senior leadership by proactively identifying opportunities for business growth and operational excellence, and providing thought leadership to capitalize on them. Maintain the right balance between strategic planning and tactical execution to drive results.

Qualifications

• Experience: 7+ years in Revenue Operations, Business Operations, Strategy, or a related field, with a track record of driving operational improvements and revenue growth.
• Excel Expertise: Advanced proficiency in Microsoft Excel, including mastery of complex formulas, pivot tables, scenario modeling, and automation techniques (e.g., macros). Excel is your go-to tool for analysis and decision support.
• Process Mapping Skills: Hands-on experience with process mapping and workflow optimization tools such as Miro, Visio, or Lucidchart. Ability to diagram current-state processes, pinpoint inefficiencies, and redesign for optimal performance.
• Analytical Tools: Familiarity with CRM systems, BI platforms, and other analytics software; experience with SQL or Python is a plus (but not required).
• Strategic & Tactical Mindset: Proven ability to think strategically about business challenges while also diving into the details to execute plans effectively. Comfortable operating in a fast-paced environment where you balance long-term strategy with day-to-day tactics.
• Communication: Exceptional communication and presentation skills. Able to distill complex data and concepts into clear insights and confidently present recommendations to executives and cross-functional teams.
• Leadership & Collaboration: Demonstrated experience leading cross-functional initiatives and influencing without direct authority. Skilled at building relationships across teams and driving alignment toward common goals.

Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across six real estate brands. The Leads Group oversees numerous national programs offering consumers access to top-tier agents and benefits upon transaction completion. The group is committed to optimizing lead generation marketing, technology, and outcomes.

Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is moving real estate to what's next. We support nearly 1 million transactions annually across more than 118 countries and territories. Our brands include Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby's International Realty. We empower everyone's next move through our integrated services, including franchise, brokerage, relocation, mortgage, and title insurance.

At Anywhere, we are empowering everyone’s next move – your career included. We value talent, growth, and a people-first culture built on empowerment, innovation, and collaboration. Learn more in our Impact Report.

Recognized as an employer of choice by Great Place to Work, Forbes, Newsweek, and Ethisphere.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management

Industries

• Real Estate