Director, Leads Operations - US Based Remote

Lensa; Chicago (IL); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading career site is seeking a Director of Leads Operations for Anywhere Real Estate. This remote role requires a dynamic leader to optimize operations and drive revenue growth through strategic planning and data-driven insights, with a focus on collaboration and process improvement.

Qualifications

• 7+ years in Revenue Operations or related fields.
• Advanced proficiency in Microsoft Excel.
• Experience with process mapping tools.

Responsibilities

• Develop and implement strategic frameworks for operations.
• Collaborate with cross-functional teams to drive initiatives.
• Analyze complex datasets and present actionable insights.

Skills

Strategic thinking

Data analysis

Communication

Process mapping

Leadership

Tools

Microsoft Excel

Miro

Visio

Lucidchart

CRM platforms

SQL

Python

Job description

Director, Leads Operations - US Based Remote

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today!

Role Overview

Anywhere Real Estate is seeking a Director of Leads Operations for our Leads Team – a dynamic leader who can bridge Business Operations, Strategy, and Analytics. In this high-impact role, you will often find yourself dropped into complex business situations with little to no prior context. You must be able to quickly map out current processes, identify gaps, and develop improvement strategies. The ideal candidate combines high-level strategic thinking with hands-on execution, and is equally comfortable crafting strategic plans and rolling up their sleeves to implement solutions. You will leverage data-driven insights to drive decision-making and optimize our operations, ensuring the Leads Team operates at peak efficiency and effectiveness.

This role is 100% remote.

Key Responsibilities

1. Develop and implement strategic frameworks to optimize operations and lead management, ensuring alignment with overall business goals and sustainable growth.
2. Collaborate with Revenue & Network Operations, Marketing, and other teams to ensure alignment on initiatives and seamless execution of revenue-driving projects. Act as a liaison across departments to drive key initiatives forward.
3. Champion enterprise-wide process improvements by implementing automation and AI-driven solutions (e.g., Amazon Connect, chatbots, AI transcription) to streamline outreach, optimize call handling, unify CRM platforms, reduce manual work, and uncover data-driven insights.
4. Analyze complex datasets and translate findings into clear, actionable business recommendations. Present insights to stakeholders at all levels, ensuring clarity and buy-in.
5. Support KPI dashboard development and reporting tools. Use advanced Excel capabilities (formulas, pivot tables, scenario modeling, automation) for deep data analysis and scenario planning.
6. Develop forecasting models and conduct scenario analyses to support revenue growth planning. Use Excel-based models to test assumptions and guide decision-making.
7. Conduct business process mapping across teams using tools like Miro, Visio, or Lucidchart. Identify inefficiencies and recommend workflow improvements.
8. Lead operational projects from concept to execution, defining scope, coordinating efforts, and managing timelines to ensure measurable impact.
9. Serve as a strategic partner to senior leadership by identifying growth opportunities and providing thought leadership to capitalize on them.

Qualifications

• 7+ years in Revenue Operations, Business Operations, Strategy, or related fields with a proven record of operational improvements and revenue growth.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, scenario modeling, and macros.
• Experience with process mapping and workflow tools such as Miro, Visio, or Lucidchart.
• Familiarity with CRM, BI platforms, SQL, or Python is a plus.
• Ability to think strategically while executing plans effectively in a fast-paced environment.
• Exceptional communication and presentation skills, with the ability to convey complex data clearly.
• Experience leading cross-functional initiatives and influencing without authority.

Our Leads Group is dedicated to delivering high-quality, high-converting leads across Anywhere’s brands, supporting nearly 1 million transactions annually worldwide.

Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is transforming real estate with a focus on innovation and growth. We value talent, diversity, and a people-first culture, recognized by awards such as Great Place to Work and Forbes World's Best Employers.

At Anywhere, we are empowering everyone’s next move – your career included.