Director, IWMS & Facilities Software

The State University of New York

City of Albany (NY)

On-site

USD 118,000 - 135,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement plan

Tuition assistance

Parental leave

Paid holidays

Vacation & sick time

Job summary

The State University of New York seeks a Director of Facilities Management Software to lead enterprise IWMS and related systems across SUNY campuses. You will guide implementation, governance, data quality, and integrations, working with facilities and IT leadership to enable efficient maintenance, space use, and reporting.

Requires senior-level program management, cross-functional leadership, and a strong background in facilities software platforms and data governance.

Qualifications

Bachelor's degree in Information Technology, Facilities Management, Engineering, Business Administration, Project Management, or a related field.
Seven (7) years of progressively responsible experience leading software implementation projects.
Three (3) years of management or supervisory experience.
Experience managing multiple concurrent projects and cross-functional teams.
Strong understanding of project management methodologies and software development lifecycle principles.

Responsibilities

Develop and maintain the enterprise facilities software implementation roadmap.
Establish implementation and support methodologies, standards, governance processes, and best practices for all SUNY campuses.
Align software initiatives with organizational strategic goals and campus objectives.
Work with SUNY FUND to provide system enhancement suggestions.
Direct all phases of software implementation including planning, requirements gathering, configuration, testing, training, deployment, and post-go-live support.
Oversee implementation schedules, budgets, and resource allocations.
Develop repeatable implementation processes, desktop configurations, and reporting to improve efficiency across multiple campuses.
Monitor project performance metrics and implementation success indicators.
Supervise software program managers, specialists, and support personnel.
Establish performance objectives and professional development plans.
Provide coaching, mentoring, and technical leadership.
Build a high-performing implementation and support organization focused on customer service and project delivery excellence.
Establish standards for facilities data quality, reporting, and data governance.
Oversee data migration, validation, and cleansing efforts.
Coordinate integrations between facilities systems and enterprise applications including ERP, HR, finance, GIS, identity management, and reporting platforms.
Ensure appropriate security controls and compliance requirements are maintained.
Develop strong relationships with facilities leaders, campus administrators, IT departments, and executive stakeholders.
Establish and facilitate governance committees, steering committees, and implementation working groups with campus and FUND personnel.
Manage communications regarding implementation timelines, milestones, risks, and expectations.
Serve as executive escalation point for implementation-related issues.
Evaluate current campus business processes and workflows.
Identify opportunities for process improvement through technology and automation.
Ensure software configurations support business requirements while maintaining enterprise standards.
Develop enterprise training strategies and user adoption programs.
Ensure end-users receive effective training and ongoing support.
Monitor adoption metrics and implement corrective actions when necessary.
Foster a community of practice among facilities software users.
Negotiate scopes of work, service agreements, and implementation deliverables.
Evaluate vendor performance and ensure contractual obligations are met.
Coordinate software upgrades, enhancements, and support services.