Director IT Solution Services

Central Piedmont Community College; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Central Piedmont Community College seeks a Director of IT Solution Services to lead design, development, and integration of enterprise technology solutions across academic and administrative functions.

The role emphasizes scalable, accessible, interoperable, and secure solutions aligned with enterprise standards, driving digital transformation and continuous improvement.

Qualifications

• Bachelor’s degree in computer science, information systems, data science, information technology, business analytics, computer engineering, or a related field.
• Seven (7) years of progressively responsible experience in enterprise applications, software development, systems integration, business systems analysis, enterprise and system architecture, or related IT disciplines.
• Three (3) years of supervisory or management experience leading technical professionals.
• Experience managing enterprise application implementations, modernization initiatives, or complex technology projects.
• Demonstrated experience partnering with business stakeholders to translate organizational requirements into technology solutions.

Responsibilities

• Provide leadership for enterprise applications, software development, integrations, AI and automation, and digital solution delivery.
• Lead, mentor, and evaluate technical professionals delivering enterprise technology solutions.
• Execute IT roadmap aligned with institutional priorities, enterprise architecture, and standards.
• Establish lifecycle management practices for planning, implementation, maintenance, modernization, and retirement.
• Partner with leaders to identify needs, evaluate processes, and develop technology solutions.
• Translate business requirements into functional specs, designs, user stories, and plans.
• Provide architecture and design support for platforms across student services, finance, HR, CRM, and operations.
• Establish standards for requirements, architecture, and testing documentation.

Skills

Business process analysis

Analytical thinking

Requirements gathering

Communication skills

Documentation

Multitasking

Customer service

Stakeholder management

Continuous improvement

Education

Bachelor’s degree in CS/IS/IT or related field

Associate degree + 3 years experience

Tools

Workday

ServiceNow

Salesforce

Microsoft Dynamics

Azure

AWS

Power Platform

Job description

The Director of IT Solution Services provides strategic and operational leadership for the design, development, implementation, integration, and ongoing improvement of enterprise technology solutions supporting the College's academic, administrative, student, and workforce functions.

The position leads the College's IT Solutions function of architecture systems design, business requirements, and application testing to support digital solution delivery. The Director ensures technology solutions are scalable, accessible, interoperable, supportable, and aligned with institutional priorities and enterprise architecture standards.

Working collaboratively with college leadership, academic and administrative departments, Application Services, Cybersecurity, Technology Operations, and external partners, the Director translates institutional needs into sustainable technology solutions that improve business processes, enhance student and employee experiences, and advance digital transformation.

The Director promotes a product- and service-oriented approach to technology delivery, emphasizing business outcomes, process improvement, automation, integration, responsible use of artificial intelligence, and continuous improvement rather than technology implementation alone.

This position will contribute to a safe and inclusive working environment that respects diversity of backgrounds and abilities.

Characteristics Duties and Responsibilities:

• 1. Provide support and architecture and requirements guidance related to enterprise applications, software development, integrations, business systems analysis, AI and automation, and digital solution delivery functions.
• 2. Lead, mentor, develop, and evaluate technical professionals responsible for delivering and supporting enterprise technology solutions.
• 3. Execute on IT roadmap aligned with institutional strategic priorities, enterprise architecture, and technology standards.
• 4. Establish application and solution lifecycle management practices covering planning, implementation, enhancement, maintenance, modernization, and retirement.
• 5. Partners with academic and administrative leaders to identify business needs, evaluate processes, and develop technology solutions that improve institutional outcomes.
• 6. Ensure business requirements are effectively translated into functional specifications, technical designs, user stories, and implementation plans.
• 7. Provide architecture and design support for enterprise platforms supporting areas such as student services, finance, human resources, customer relationship management, enterprise service management, learning technologies, and administrative operations.
• 8. Establish standards for business requirements, system and infrastructure architecture design, and end-to-end testing documentation and use cases.
• 9. Promote API-first and reusable integration practices that reduce point-to-point integrations and improve enterprise interoperability.
• 10. Support AI and intelligent automation initiatives that improve institutional workflows, customer experience, and operational efficiency.
• 11. Establish quality assurance and testing practices supporting reliable application releases and system changes.
• 12. Ensure technology solutions meet applicable accessibility standards and provide equitable digital experiences.
• 13. Collaborate with Cybersecurity to incorporate security requirements throughout the solution lifecycle and remediate application vulnerabilities.
• 14. Collaborate with Technology Operations to ensure new solutions have appropriate monitoring, documentation, support models, service ownership, and operational readiness before production deployment.
• 15. Develop and maintain relationships with technology vendors, implementation partners, consultants, and software providers.
• 16. Develop and manage departmental operating and project budgets.
• 17. Foster a culture of innovation, collaboration, accountability, customer service, and continuous improvement.
• 18. Remain current with emerging technologies and assess their potential application within higher education.
• 19. Other duties as assigned.

• Bachelor’s degree in computer science, Information Systems, Data Science, Information Technology, Business Analytics, Computer Engineering, or a related field. An associate degree in related field with additional (3) years of experience in addition to required experience.
• Seven (7) years of progressively responsible experience in enterprise applications, software development, systems integration, business systems analysis, enterprise and system architecture, or related information technology disciplines.
• Three (3) years of supervisory or management experience leading technical professionals.
• Experience managing enterprise application implementations, modernization initiatives, or complex technology projects.
• Demonstrated experience partnering with business stakeholders to translate organizational requirements into technology solutions.

Preferred Requirements:

• Master’s degree in information systems, Data Analytics, Computer Science, Business Administration, or a related field.
• Experience working within higher education or another complex, distributed organization.
• Experience leading multidisciplinary teams that include business analysts, software engineers, application administrators, integration engineers, quality assurance professionals, or AI/automation engineers.
• Experience with enterprise platforms such as Workday, Ellucian Banner, Colleague, PeopleSoft, ServiceNow, Salesforce, Microsoft Dynamics, or comparable enterprise applications.
• Experience implementing cloud-based SaaS and Platform-as-a-Service solutions.
• Experience with Microsoft Azure, AWS, or comparable cloud platforms.
• Experience with modern application development technologies and software engineering practices.
• Experience with enterprise APIs, middleware, integration platforms, and event-driven architectures.
• Experience with artificial intelligence, generative AI, agentic AI, robotic process automation, or enterprise workflow automation.
• Experience with Microsoft Power Platform, ServiceNow automation capabilities, or comparable low-code platforms.
• Experience with Agile, Scrum, DevOps, DevSecOps, and modern product management practices.

Knowledge, Skills, Abilities, and Worker Characteristics:

• Strong understanding of business process analysis and process improvement techniques.
• Knowledge of enterprise applications within higher education.
• Knowledge of Information Systems Architecture methodologies
• Understanding of software development lifecycle (SDLC) methodologies.
• Familiarity with Agile, Scrum, and Waterfall project methodologies.
• Ability to translate business requirements into technical solutions.
• Strong analytical and critical thinking skills
• Excellent interviewing, facilitation, and requirements gathering skills.
• Excellent written and verbal communication skills.
• Strong organizational and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation and collaborative work style.
• Ability to communicate effectively with technical and non-technical audiences.
• Understanding of data governance, security, privacy, and compliance principles.
• Ability to build strong relationships with stakeholders across the College.
• Commitment to continuous improvement and innovation.

Working Conditions:

• Typical office environment. Travel between campuses is required. Occasional evening or weekend work may be necessary depending on device deployment and refresh schedules.
• Travel between College campuses may be required.
• Occasional evening or weekend work may be required to support enterprise system implementations, upgrades, maintenance activities, or critical operational initiatives.

Reporting Relationships:

Direction Received: Reports to Chief Information Officer

Direction Given: Direct supervision of assigned staff