Director, IT Service & Customer Support Operations

Health & Human Services Comm; Austin (TX); On-site; USD 71,000 - 96,000; Full time

Job summary

Health & Human Services Comm in Austin, TX seeks a Director I to lead IT Customer Support Operations Office Support. This onsite role directs daily Office Support and deskside services, ensures devices are current with security patches, and aligns activities with HHSC priorities.

The Director oversees staff performance, policy compliance, and cross-team collaboration to deliver reliable service and secure information handling in a fast-paced government environment.

Qualifications

• U.S. citizens and permanent residents only.

Responsibilities

• Directs IT Customer Support Operations Office Support services and oversees daily deskside support and customer assistance.
• Sets objectives, coordinates with HHSC IT teams, and ensures standardized service delivery and security compliance.
• Develops staff through coaching, training, performance reviews, and scheduling leave.
• Monitors service quality, documentation, and budget to drive accountability and continuous improvement.
• Promotes excellent customer service and supports incident response and disaster recovery readiness.
• Leads resource planning and budget activities to sustain efficient operations.

Skills

Leadership

Vendor management

Project management

Customer service

Team coaching

Job description

Health & Human Services Comm in Austin, TX seeks a Director I to lead IT Customer Support Operations Office Support. This onsite role directs daily Office Support and deskside services, ensures devices are current with security patches, and aligns activities with HHSC priorities.

The Director oversees staff performance, policy compliance, and cross-team collaboration to deliver reliable service and secure information handling in a fast-paced government environment.