IT Customer Support Ops Leader

Texas Health and Human Services; Austin (TX); On-site; USD 71,000 - 96,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) seeks a Director I to lead IT Customer Support Operations Office Support in Austin. This onsite role oversees deskside support, keeps devices secure with software, antivirus, and patches, and aligns activities with HHSC priorities and policies.

You will coach staff, manage performance, and drive continuous improvement in service delivery. The role emphasizes collaboration, accountability, and strong customer service, with a focus on security,

Qualifications

• Bachelor’s degree required; experience may substitute for education on a year-for-year basis up to four years.
• Experience leading IT staff in enterprise environments preferred.

Responsibilities

• Directs HHSC IT Customer Support Operations Office Support services including deskside support and security coordination.
• Sets measurable objectives to improve team performance and service delivery.
• Oversees budgeting and resources for Office Support operations.
• Promotes collaboration and accountability within the team and with stakeholders.

Skills

Leadership

IT governance

Security awareness

Active Directory

SCCM

Troubleshooting

Windows OS

Team collaboration

Education

Bachelor’s degree in computer science, information systems, information technology, or a related field

Tools

Active Directory

SCCM

Job description

Texas Health and Human Services Commission (HHSC) seeks a Director I to lead IT Customer Support Operations Office Support in Austin. This onsite role oversees deskside support, keeps devices secure with software, antivirus, and patches, and aligns activities with HHSC priorities and policies.

You will coach staff, manage performance, and drive continuous improvement in service delivery. The role emphasizes collaboration, accountability, and strong customer service, with a focus on security,