Director, IT Infrastructure

Jobtailor; Brookfield (CT); On-site; USD 140,000 - 210,000; Full time

Job summary

Jobtailor in the United States seeks an experienced IT operations leader to guide a globally distributed team responsible for secure, reliable, and scalable infrastructure and end-user platforms.

You will design ITIL-aligned ITSM processes, own DR/BCP, manage vendors, and drive metrics with dashboards for executive reporting.

Qualifications

• 8+ years IT operations experience in mid-size to enterprise environments.
• Proven leadership experience managing global or multi-region IT operations teams.
• Hands-on experience with enterprise infrastructure, networking, telecom, virtualization, storage, backup, and Microsoft enterprise environments.
• Experience owning disaster recovery and business continuity planning initiatives.
• Experience building, implementing, or maturing ITSM platforms and ITIL-aligned processes.
• Experience managing vendors, MSPs, and operational budgets.
• Experience supporting always-on/production-critical environments preferred.
• Experience supporting security operations and identity management initiatives preferred.
• Experience leading infrastructure modernization projects and vendor transitions preferred.
• Bachelor’s degree in IT/CS or related field preferred.

Responsibilities

• Lead and develop a globally distributed, technically diverse IT operations team.
• Ensure reliable, secure, and scalable IT operations across infrastructure and end-user platforms.
• Design, implement, and mature ITIL-aligned ITSM processes (Incident, Problem, Change, Request, Knowledge).
• Establish and operate an effective Major Incident Management and on-call model across regions/time zones.
• Own Disaster Recovery and Business Continuity Planning, including testing and improvements.
• Provide operational leadership for Microsoft Azure, Microsoft 365, and Intune.
• Oversee core infrastructure operations: network, data centers, telecom, servers, virtualization, storage, backup, and recovery.
• Drive monitoring and observability maturity and reduce noise while improving detection time.
• Own governance for patching, vulnerability remediation, endpoint/server hardening, and configuration standards with Security.
• Champion CMDB accuracy and dependencies for DR and incident response.
• Manage carrier and vendor relationships, SLA/OLA enforcement, and outage escalations.
• Oversee vendor/MSP performance, contract deliverables, and service reviews.
• Establish and track operational KPIs, SLAs, and health metrics; drive action from trends.
• Map end-to-end processes and drive continuous improvements through standardization and automation.
• Communicate risk, stability, and performance to executives.
• Build Power BI and Tableau dashboards for executive reporting on IT health.

Skills

Leadership

Global experience

IT operations

ITIL ITSM

Disaster recovery

Vendor management

Power BI

Tableau

Networking

Data center ops

Education

Bachelor's degree in IT/CS

Tools

Power BI

Tableau

Job description

Lead and oversee a globally distributed, technically diverse IT operations team to ensure secure, reliable, and scalable services across infrastructure and end‑user platforms.

Responsibilities

• Lead and develop a globally distributed, technically diverse IT operations team.
• Ensure reliable, secure, and scalable IT operations across infrastructure and end‑user platforms.
• Design, implement, and mature ITIL‑aligned ITSM processes (Incident, Problem, Change, Request, Knowledge).
• Establish and operate an effective Major Incident Management (MIM) and on‑call/escalation model across regions/time zones.
• Own Disaster Recovery (DR) and Business Continuity Planning (BCP), including documentation, testing, and continuous improvement.
• Provide operational leadership for Microsoft platforms: Azure, Microsoft 365, and Intune.
• Own and oversee core infrastructure operations: network (WAN/LAN/Wi‑Fi, internet circuits, firewalls), data centers/colocation (facilities coordination, racks/stack, power/cooling), telecom/voice, servers/compute, virtualization, storage, backup, and recovery.
• Drive monitoring/observability maturity (alert quality, event correlation, runbooks) and reduce noise while improving detection time.
• Own operational governance for patching, vulnerability remediation, endpoint/server hardening, and configuration standards (in partnership with Security).
• Champion configuration management and accurate asset/service inventories (CMDB), including dependencies required for DR and incident response.
• Own carrier and telecom/network vendor management, including circuit sourcing and renewals, SLA/OLA enforcement, cost optimization, and escalation through outages.
• Oversee vendor/managed service performance, including contract deliverables, service quality reviews, and escalation management.
• Establish and track operational KPIs, SLAs, and service health metrics; drive action based on trends and recurring issues.
• Map end‑to‑end operational processes and drive measurable, continuous improvement initiatives through standardization and automation.
• Communicate clearly with executive stakeholders on risk, stability, and operational performance.
• Build Power BI and Tableau dashboards for executive reporting on IT infrastructure health.

Requirements

• 8+ years of IT operations experience within mid‑size to enterprise environments.
• Proven leadership experience managing global or multi‑region IT operations teams.
• Hands‑on experience supporting enterprise infrastructure, networking, telecom, virtualization, storage, backup, and Microsoft enterprise environments.
• Experience owning disaster recovery and business continuity planning initiatives.
• Experience building, implementing, or maturing ITSM platforms and ITIL‑aligned operational processes.
• Experience managing vendors, managed service providers, and operational budgets.
• Experience supporting always‑on, manufacturing, or production‑critical environments preferred.
• Experience supporting security operations and identity management initiatives preferred.
• Experience leading infrastructure modernization projects, site deployments, and vendor transition initiatives preferred.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field preferred.