Director, IT Operations

Jobtailor; California (MO); On-site; USD 150,000 - 190,000; Full time

Job summary

Jobtailor is seeking an accomplished IT leader to own core infrastructure, cloud services, and cross-site operations. The role guides end-user devices, network segmentation, and service desk across multiple sites, with strong emphasis on governance, budgeting, and vendor management.

You will drive mature IT processes, ensure compliance evidence, and lead distributed teams to deliver high service levels in a fast-paced manufacturing environment.

Qualifications

• 10+ years in IT with leadership experience across multiple sites.
• Operational maturity across identity, endpoint, network, and cloud (Microsoft 365 / Azure).
• Experience operating IT controls in a compliance-intensive environment and producing audit evidence.
• Track record of lean, metrics-driven operations with high service levels.
• Strong people leadership of distributed teams, plus vendor and budget management.
• Clear, credible communication and hands-on, pragmatic style for a fast-paced hardware/manufacturing environment.

Responsibilities

• Own core IT infrastructure: servers, storage, virtualization, and cloud (Microsoft 365 / Azure and Google Workspace).
• Lead the endpoint fleet and device management across Windows and macOS.
• Direct networking across all sites — LAN/WAN/WLAN, firewalls, and segmentation.
• Own the service desk, procurement, and IT asset/inventory management across all sites.
• Mature IT operations disciplines — incident, problem, change management; monitoring and alerting; backup and restore; runbooks; and on-call.
• Operate IT general controls (access, change, operations) to ITGC standards.
• Manage infrastructure, networking, and endpoint vendors, licensing, and the operating budget.
• Lead a distributed team of site systems/network engineers and a service & procurement manager across MA, CA, and WV.

Skills

IT leadership

IT operations management

ITIL/ITSM

Audit & compliance

Vendor & budget management

Cross-site leadership

Communication

Tools

Microsoft 365 / Azure

Google Workspace

Endpoint management

Network security

Job description

Responsibilities

• Own core IT infrastructure: servers, storage, virtualization, and cloud (Microsoft 365 / Azure and Google Workspace).
• Lead the endpoint fleet and device management across Windows and macOS.
• Direct networking across all sites — LAN/WAN/WLAN, firewalls, and segmentation.
• Own the service desk, procurement, and IT asset/inventory management across all sites.
• Mature IT operations disciplines — incident, problem, change management; monitoring and alerting; backup and restore; runbooks; and on-call.
• Operate IT general controls (access, change, operations) to ITGC standards.
• Manage infrastructure, networking, and endpoint vendors, licensing, and the operating budget.
• Lead a distributed team of site systems/network engineers and a service & procurement manager across MA, CA, and WV.

Requirements

• 10+ years in IT with 5+ years leading IT operations and/or infrastructure teams, ideally across multiple sites.
• Demonstrated operational maturity across identity, endpoint, network, and cloud (Microsoft 365 / Azure), with strong ITSM/ITIL practices.
• Experience operating IT controls in a compliance-intensive environment, including producing audit evidence.
• A track record of building lean, metrics-driven operations with high service levels.
• Strong people leadership of distributed teams, plus vendor and budget management.
• Clear, credible communication and a hands-on, pragmatic style suited to a fast-paced hardware and manufacturing environment.