Director, IT Infrastructure

The-Springs-Living; Beaverton (OR); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Short-term and Long-term disability

Employee assistance program

Flexible spending account

Life insurance

Paid time off/Sabbatical

Professional development

On-site gym

Discounted Gym Membership

Job summary

The Springs Living, LLC in Beaverton, OR is seeking a Director of IT Infrastructure to ensure reliable, secure, and scalable technology across our home office and communities.

Lead network operations, cybersecurity, and end-user support, partnering with an MSP and internal teams to deliver a secure, connected resident and staff experience. This on-site leadership role emphasizes project delivery, policy enforcement, and vendor management in a multi-site senior living environment.

Qualifications

• Seven or more years of IT or network administration experience across multi-site environments.
• Experience leading infrastructure and security projects from business case through implementation.
• Knowledge of cybersecurity, IAM, network infrastructure, disaster recovery, and MSP performance management.
• Strong customer service, communication, decision-making, and resource stewardship.

Responsibilities

• Ensure availability, performance, and scalability of network infrastructure across the organization.
• Oversee inventory, configurations, and lifecycle management of devices.
• Lead infrastructure and security projects with cross-team collaboration.
• Oversee cybersecurity operations, risk assessments, IAM, vulnerability management, and incident response.
• Maintain backup and disaster recovery plans; ensure training and compliance.

Skills

IT infrastructure

Network administration

Cybersecurity

Project management

Vendor/MSP management

Communication

Customer service

Education

Bachelor's degree in IT/CS/IS

Tools

MSP partnerships

Job description

Description

The Springs Living is a purpose-driven senior living organization with communities throughout Oregon, Washington and Montana. For 30 years, The Springs Living has been committed to transforming housing for older adults by delivering quality service and fostering an enrichment culture to help residents, their families and each other live life to its fullest. To do this, we demonstrate our core values of kindness, quality, innovation, trust, and pride, a nd empower every team member to do the right thing!

We’re looking for a Director, IT Infrastructurewho wants to make a meaningful impactbyhelping our home office and communities stay connected, secure, and supported so our teams can deliver exceptional experiences for residents and their families. In this role, you’ll lead the day-to-day reliability, security, and performance of our network and infrastructure. You’ll bring technical expertise, a service-first mindset, and strong project leadership to work that reaches across our communities.

Your impact:

Reporting to the Vice President, Technology and Information Systems, you’ll be our technical authority for network infrastructure and hardware. You’ll oversee network administration, cybersecurity execution, and end-user support, partnering closely with our managed services provider (MSP). The Vice President serves as executive sponsor of the security program and owns the MSP’s commercial and contract relationship.

What you’ll do:

Keep our communities connected. Oversee the availability, performance, and scalability of network infrastructure, communications, devices, and identity platforms across the home office and communities.

Shape our technology standards. Own network and hardware solutions; manage inventory, documentation, purchasing standards, device configurations, mobile device management, and equipment lifecycles.

Lead projects from idea to implementation. Build business cases and oversee infrastructure and security projects. Partner with Facilities, Development, and the MSP on technology needs for new communities, acquisitions, and renovations.

Turn security priorities into everyday practice. Oversee cybersecurity operations, including risk assessments, identity and access management, vulnerability management, and incident response. Maintain password policies, single sign-on, multi-factor authentication, and other controls; report adoption, compliance, and risks. Ensure and oversee training compliance organization wide.

Strengthen readiness and resilience. Maintain and test backup, disaster recovery, and business continuity plans. Partner with Legal, Risk, Compliance, and People teams on security policies and documentation that support applicable privacy and regulatory requirements.

Lead a strong MSP partnership. Set clear service expectations and escalation paths, maintain regular check-ins with provider personnel, and monitor delivery against service levels and contracted scope. Escalate concerns to the Vice President.

Make technical support a positive experience. Own day-to-day helpdesk service delivery, monitor ticket trends and response times, and drive improvements in resolution quality and consistency.

Build trust through collaboration. Promote security awareness, communicate clearly, protect resident and staff confidentiality, and foster a positive partnership between the home office and communities.

What you’ll bring:

• Seven or more years of progressive IT or network administration experience, including ownership of network infrastructure, security programs, and vendor or managed-service relationships.
• Project management experience and the ability to lead infrastructure and security projects from business case through implementation.
• Working knowledge of cybersecurity, identity and access management, network infrastructure, disaster recovery, and vendor/MSP performance management.
• A commitment to responsive customer service, clear communication, sound decision-making, and responsible stewardship of resources.

Experience that’s valued—not required:

• A bachelor’s degree in information technology, computer science, information systems, or a related field. An equivalent combination of education and experience will also be considered.
• Experience in senior living, healthcare, hospitality, or another distributed, multi-site service environment.
• Relevant certifications such as Security+, CCNA, ITIL, PMP, or CAPM.

Benefits:

• Health insurance (includes zero co-pay for mental health counseling)
• Dental insurance
• Vision insurance
• 401(k) matching
• Short-term and Long-term disability
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid time off/Sabbatical
• Professional development
• On-site chiropractic care
• Employee Wellness Platform
• On-site gym
• Discounted Gym Membership

Additional information:

• This position is Fully On-Site in Beaverton, OR, with visits to communities

The Springs Living, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.