Director IT

Priority Dispatch Corp.; Florida; On-site; USD 140,000 - 195,000; Full time

Job summary

Priority Dispatch Corp. is seeking an IT Infrastructure and Security leader to oversee headquarters and multi-site operations, networks, Azure, M365, and Intune-managed endpoints. You’ll drive readiness for new sites, support Teams Rooms, telephony, and end-user issues, while maintaining asset lifecycles and procurement.

You will own security tooling (Defender, Entra ID, DLP) and lead vulnerability management, audits, and disaster recovery planning, with MSP governance and cloud cost controls.

Qualifications

• 8+ years progressive IT experience with 3+ years in IT leadership.
• Strong Microsoft ecosystem experience (M365, Entra ID, Intune, Defender, Sentinel, Azure, Teams).
• Experience supporting multi-site/retail IT operations at scale (50+ locations).
• Working knowledge of PCI DSS, SOC 2, external audits, and controls.
• Experience managing MSPs and vendors, including contracts and cost controls.
• Network and cloud infrastructure experience (Azure, firewalls, SD-WAN, VLAN).
• Clear communication skills and ability to present to senior leaders.
• Bachelor’s degree in information technology, CS, or related field, or equivalent experience.

Responsibilities

• Lead IT infrastructure across headquarters and locations, including networks, Azure, M365, and Intune endpoints.
• Oversee readiness for new site openings with standards for network, security, imaging, and assets.
• Support HQ tech, Teams Rooms, telephony, and end-user escalations.
• Maintain asset inventory, lifecycle, and procurement processes.
• Own and improve security stack (Defender, Entra ID security, email security, DLP, LAPS).
• Lead vulnerability management, remediation, and audits; support PCI/SOC 2 programs.
• Manage MSP relationships, SLAs, and transition more IT in-house where feasible.
• Govern SaaS portfolio, licensing, onboarding/offboarding, and application rationalization.
• Support AI program—policy, DLP guardrails, deployment, and licensing.

Skills

Microsoft 365

Entra ID

Intune

Defender

Azure

Teams

PCI DSS

SOC 2

MSP management

Vendor management

Network infrastructure

Cloud infrastructure

Communication

AI automation

Education

Bachelor’s degree in IT/CS or related field

Tools

Coupa

Docebo

Paycom

Sage

Airmason

Smartsheet

Job description

WHAT YOU’LL DOInfrastructure and OperationsLead IT infrastructure across headquarters and all locations, including site networks, Azure, Microsoft 365, and Intune-managed endpoints.Oversee technology readiness for new site openings, including network, security, imaging, and asset standards.Support headquarters technology, Teams Rooms, telephony, and escalated end-user issues.Maintain asset inventory, hardware lifecycle, and technology procurement processes.Security and ComplianceOwn and improve the security stack, including Defender, Sentinel, email security, DLP, LAPS, and Entra ID privileged access.Lead vulnerability management and penetration test remediation across infrastructure and third-party applications.Support PCI compliance and the SOC 2 program, including controls, evidence, and ownership tracking.Support audits, cybersecurity reviews, business continuity planning, and hurricane disaster recovery readiness.Vendor and MSP ManagementManage the MSP relationship, including service levels, ticket reviews, business reviews, and invoice accuracy.Help transition more IT capability in-house by hiring, developing, and leading internal team members.Negotiate vendor contracts, review telecom and cloud spend, and drive practical cost savings.SaaS Governance and ApplicationsGovern the SaaS portfolio, including access workflows, license optimization, and application rationalization.Lead identity lifecycle improvements, including onboarding, offboarding, group-based licensing, and Conditional Access.Manage Microsoft 365 licensing strategy, including E3 migration and frontline licensing tiers.Partner with business owners on enterprise applications such as Coupa, Docebo, Paycom, Sage, Airmason, and Smartsheet.AI Program and InnovationSupport the enterprise AI program, including policy, DLP guardrails, deployment, and licensing.Identify automation opportunities that improve IT and business operations.Leadership and StrategyPartner with the CTO on the technology roadmap, IT budget, and executive reporting.Improve infrastructure, security, and IT support as the company grows.Support M&A due diligence, integration planning, and systems consolidation.Build practical IT documentation, knowledge resources, and user enablement materials.Recruit, develop, and lead internal IT staff.WHAT WE’RE LOOKING FORRequired Experience8+ years of progressive IT experience, including 3+ years in IT leadership.Strong Microsoft ecosystem experience, including Microsoft 365, Entra ID, Intune, Defender, Sentinel, Azure, and Teams.Experience supporting multi-site or retail IT operations at scale; 50+ locations preferred.Working knowledge of PCI DSS, SOC 2, external audits, and related controls.Experience managing MSPs and technology vendors, including contracts, service levels, and cost controls.Network and cloud (preferably Azure) infrastructure experience, including firewalls, SD-WAN, ISP management, and VLAN design.Clear communication skills, including the ability to present complex topics to senior leaders.Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.Experience using AI tools or automation platforms to improve operating efficiency.Nice to HaveExperience in private equity-backed, high-growth, or M&A-heavy environments.Experience building an internal IT function or transitioning work from an MSP.Familiarity with SaaS management, DLP tooling, and AI governance.Exposure to data platforms and finance systems such as Microsoft Fabric, Snowflake, Coupa, or similar tools.Relevant certifications such as Azure Administrator, Security+, CISM, or ITIL.Bilingual English/Spanish is a plus.