Director Install - East Region

Arbon Equipment Corporation; Florida; On-site; USD 120,000 - 170,000; Full time

Job summary

Arbon Equipment in Florida is seeking a Director to oversee installation and service excellence across the district, ensuring profitability and efficient use of resources. You will coordinate with VP Service and district managers to forecast needs and drive operational plans.

You will lead training for Technicians, enforce safety standards, manage fleet, and monitor performance. The role requires collaboration with sales, administrative staff, and customers to deliver projects on time and within

Responsibilities

• Maintain up-to-date technical knowledge on all district products and major industry trends.
• Develop strategy for assigned district areas and forecast resource needs with VP Service and District Sales Managers.
• Disseminate best practices and ensure training for Arbon Technicians, tracking progression through development levels.
• Enforce safety standards, ensure proper safety equipment, conduct inspections and safety audits.
• Enforce company policies, train managers, communicate policy changes, and monitor performance with corrective actions.
• Coordinate service and installation efforts to maximize profitable use of resources.
• Conduct regular performance reviews with direct reports and ensure subordinate managers do the same.
• Oversee fleet management and vehicle maintenance to ensure safety and regulatory compliance.
• Collaborate with administrative and sales staff to resolve collections issues and manage accounts receivable aging.
• Forecast facility needs, oversee new facilities, and manage related expenses and profitability.

Job description

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

PURPOSE AND SCOPE

This position, reporting to the VP Service in the region, is responsible for overseeing excellence in the installation of equipment throughout the district while maintaining profitability and efficient use of resources. Depending on the size of the district, this position may be responsible for service, installation, or both. The position works with subordinates, district sales and administrative managers, stakeholders within other districts and independent representatives, vendors, OpCo staff, and customers, to do this.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Note, these duties are separated between service and installation, and the Director may be responsible for either or both, depending on the district.

General Duties:

• The position must maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products.
• The incumbent is responsible for developing strategy for the assigned area(s) throughout the district. Works with VP Service and District Sales Managers to forecast resource needs and then create operational plans to ensure those needs are met
• Disseminates best practices throughout the District, and proactively shares key learnings with personnel in other Districts.
• Working through Service and Installation Managers, this position is responsible for ensuring that all Arbon Technicians in the assigned areas are trained, including initial as well as ongoing training, and ensuring progress in completing the Technician Training Standard and movement through the ASAPP levels of development.
• This position is responsible for managing the safety of all Technicians and enforcing safety standards through subordinate managers. This includes ensuring initial and periodic safety training, ensuring that all Technicians have proper, functioning safety equipment, periodic inspections of equipment and safety audits, and enforcing safety policies and compliance with applicable occupational safety and health regulations, and developing standards and processes for ensuring this happens district-wide. Should an accident occur, this position is responsible for completing the proper documentation, investigating the accident, and taking appropriate steps (including corrective action, if warranted) to minimize future risks-
• This position is responsible for enforcing all Company policies and performance standards. This includes training new managers on policies and procedures, making sure all employees aware of these policies through an effective orientation, communicating changes, setting expectations for performance, and holding employees accountable through the use of corrective action as appropriate.
• If assigned one of the two areas (Service or Installation) but not both, coordinates efforts and resources with the partner managing the other side to maximize profitable use of resources.
• This position is responsible for monitoring and identifying performance problems in service personnel and for taking a proactive approach to correcting negative behaviors. At a minimum, this position is responsible for conducting 2 performance reviews with all direct reports each year and ensuring subordinate managers do the same.
• This position is responsible for fleet management of vehicles, ensuring proper maintenance is conducted and that each Technician has a safe vehicle that complies with applicable regulations
• Working through the Administrative personnel and subordinate managers, works to keep Work In Process to a minimum.
• Working as a team with Administrative and Sales personnel and with customers, this position assists in resolving outstanding collections issues and minimizing the aging of Accounts Receivables
• Working in conjunction with VP Service and district management, forecasts facility needs throughout the district; leads new facility acquisition, expansion, and move efforts; and oversees the management of those facilities.
• This position is responsible for managing all related expenses, including labor, supplies, materials, and travel costs. Reviews financial reports monthly, identifying areas of good and poor financial performance, trends, and ways to improve profitability.

Installation Management:

Focusing primarily on major installation projects throughout the district, ensures that these projects are carried out to exceed customer expectations while maintai