Director, Insight Research

Jobtailor; Arizona; On-site; USD 140,000 - 230,000; Full time

Job summary

USAA is seeking an executive-level leader to design, direct, and coordinate enterprise-wide research initiatives. You will gather data on members, competitors, and markets and develop programs aligned with corporate objectives and service quality goals.

The role requires guiding governance, leading cross-functional teams, and building a high-performing research organization that informs senior management decisions and strategic partnerships.

Qualifications

• Bachelor's degree or 4 years of relevant education and/or experience.
• 8 years of experience in market research, insights, and/or quantitative analysis.
• 3 years of direct team leadership or management experience.
• Ability to transform business objectives into actionable research initiatives using analytical, problem-solving, and critical thinking skills.
• Knowledge of qualitative or quantitative research methodologies.
• Proficiency in relevant research tools and industry data sources.
• Experience integrating insights from multiple data sources into an integrated insights story.
• Project/process management experience.
• Strong written and verbal communication skills.
• Subject-matter-expert knowledge of Microsoft Office tools.
• Strategic business partnership and trusted-advisor experience leading enterprise research projects.
• Experience building and driving high-impact teams.
• High business acumen and ability to translate research findings into business decisions.
• Strong communication skills that influence at senior levels.
• Experience partnering with external third-party research vendors.
• USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Responsibilities

• Design, direct, and coordinate enterprise-wide, large-scale research activities
• Gather and analyze data about current and prospective members, competitors, and the market
• Develop member and prospective-member research programs aligned with USAA objectives and service-quality goals
• Establish research policies, procedures, processes, and governance
• Monitor projects through progress reports, budget oversight, trend research, and findings
• Lead reporting structures, metrics, and governance for member, prospective-member, and marketplace research
• Lead cross-functional teams and develop processes supporting groups beyond Market Research
• Build and maintain a high-performing team; delegate, prioritize, and oversee project deliverables
• Develop strategic unit and business-partner research learning agendas
• Monitor market and operational trends and formulate research findings
• Improve and implement tools and processes for capturing, analyzing, and communicating insights
• Advocate for members by applying research recommendations to business decisions
• Sponsor small/moderate and/or DEV IT projects enhancing research infrastructure
• Manage third-party contracts, budgets, performance, and resources
• Develop and present reports to executive management, including the CEO and Board of Directors
• Recruit, develop, retain, coach, support, and manage employees
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

Skills

Market Research

Team Leadership

Quantitative Analysis

Project Management

Strategic Partnerships

Communication Skills

Vendor Management

Risk Management

Budget Oversight

Data Integration

Education

Bachelor's degree or 4 years of relevant education/experience

Tools

Microsoft Office

Job description

• Design, direct, and coordinate enterprise-wide, large-scale research activities
• Gather and analyze data about current and prospective members, competitors, and the market
• Develop member and prospective-member research programs aligned with USAA objectives and service-quality goals
• Establish research policies, procedures, processes, and governance
• Monitor projects through progress reports, budget oversight, trend research, and findings
• Lead reporting structures, metrics, and governance for member, prospective-member, and marketplace research
• Lead cross-functional teams and develop processes supporting groups beyond Market Research
• Build and maintain a high-performing team; delegate, prioritize, and oversee project deliverables
• Develop strategic unit and business-partner research learning agendas
• Monitor market and operational trends and formulate research findings
• Improve and implement tools and processes for capturing, analyzing, and communicating insights
• Advocate for members by applying research recommendations to business decisions
• Sponsor small/moderate and/or DEV IT projects enhancing research infrastructure
• Manage third-party contracts, budgets, performance, and resources
• Develop and present reports to executive management, including the CEO and Board of Directors
• Recruit, develop, retain, coach, support, and manage employees
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience
• 8 years of experience in market research, insights, and/or quantitative analysis
• 3 years of direct team leadership or management experience
• Ability to transform business objectives into actionable research initiatives using analytical, problem-solving, and critical thinking skills
• Knowledge of qualitative or quantitative research methodologies
• Proficiency in relevant research tools and industry data sources
• Experience integrating insights from multiple data sources into an integrated insights story
• Project/process management experience
• Strong written and verbal communication skills
• Subject-matter-expert knowledge of Microsoft Office tools
• Strategic business partnership and trusted-advisor experience leading enterprise research projects
• Experience building and driving high-impact teams
• High business acumen and ability to translate research findings into business decisions
• Strong communication skills that influence at senior levels
• Experience partnering with external third-party research vendors
• USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Core Competencies

Demonstrates expertise in market research methodologies and data analysis, with a strong ability to translate insights into strategic business decisions. Proven leadership in managing high-performing teams and driving enterprise-wide research initiatives.

Highest-signal resume keywords

• Market Research Expertise
• Team Leadership Experience
• Quantitative Analysis Skills
• Project Management Experience
• Strategic Business Partnership

Hard Skills

• Market Research
• Quantitative Analysis
• Qualitative Research Methodologies
• Data Analysis
• Research Tools Proficiency
• Project Management
• Budget Oversight
• Risk Management
• Performance Monitoring
• Insight Integration

Soft Skills

• Strong Communication Skills
• Analytical Problem-Solving
• Critical Thinking
• Team Building
• Influencing Skills

Industry Keywords

• Research Governance
• Business Acumen
• Third-Party Vendor Management
• Service-Quality Goals
• Executive Reporting

Tools & Technologies

• Microsoft Office