Director, Innovation

OuterBox, Inc.; Page (AZ); On-site; USD 150,000 - 210,000; Full time

Job summary

OuterBox is seeking a Director of Innovation to drive the AI strategy for both internal teams and client services. You will lead the AI engineering team, collaborate with the EVP of Innovation and Technology, and shape how we leverage AI across products and services.

You’ll turn market gaps into actionable AI projects, oversee deployments, and help package successful work into compelling client offerings. A strong leader with a passion for AI and measurable outcomes is needed.

Responsibilities

• Shape the AI vision and strategy with the EVP of Innovation and decide on AI initiatives—build, buy, or skip. Models change fast, and a service built around today's gap can be dead in months.
• Lead internal AI projects from intake through pilot, rollout, and adoption, ensuring what ships is actually used.
• Package successful work into client services and consulting offers with defined scope, pricing, and delivery ownership.

Job description

At OuterBox, growth isn't just what we deliver for clients. It's what we create for our people.

Join a team of marketers, strategists, developers, and innovators helping leading brands increase revenue through data-driven digital marketing. We call our team members Boxers because great results don't happen by chance. They come from preparation, continuous learning, and showing up for your team every day.

Work With Some of the Best Minds in Digital Marketing

Launched in 2004, we’re now a team of 300+ and continue to experience explosive growth!

Empowering your journey through every stage of growth—so you can do your best work and live your best life.

Our success is measured by the success we create for our clients and for our people. Every campaign, strategy, and website we build is designed to drive meaningful growth while giving our team opportunities to learn, lead, and advance their careers. And we have some fun along the way!

OuterBox is putting AI to work in two places: how our teams deliver marketing services, and the services we sell to clients. The Director of Innovation owns the strategy behind both. The first goal is to make our own teams faster and better by turning AI projects into everyday ways of working. The second is to take what works and turn it into AI services and consulting packages that clients buy.

You’ll spot where the market has gaps and build the bridge from those gaps to the technology we use to deliver service. You’ll also be the person everyone at OuterBox goes to on AI.

You’ll lead the AI engineering team, report to the EVP of Innovation, and work closely with Technology, who owns infrastructure and DevOps.

Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

• Shape the AI vision and strategy with the EVP of Innovation. Decide where OuterBox is going with AI, inside the company and in the market, and what we build, buy, or skip. Models change fast, and a service built around today's gap can be dead in months.
• Find the gaps in the market and build the bridge to delivery. Turn them into services our delivery teams can run, and write the requirements the engineering team builds against.
• Run the internal AI projects that change how our teams work, from intake and build through pilot, rollout, and adoption. Make sure what ships gets used.
• Package what works into client services and consulting offers, including AI Development Services and GEO and LLM Optimization. Set scope, pricing, delivery owners, and the sales pitch. Focus on mid-market clients, where we already have relationships.
• Move AI services toward outcome and unit pricing as the cost per task keeps falling. Own the production deployments that keep client accounts and count toward our partner standing.
• Run our Anthropic program: certified practitioners, production deployments, public customer stories, and the quarterly scorecard. The EVP of Innovation owns the executive relationship and partnership strategy. Support the EVP on the AI side of our Google and Microsoft programs.
• Turn how our best people work into reusable agent skills and workflows.
• Present to group directors and clients, and to the leadership team and board alongside or on behalf of the EVP. Explain trade-offs in plain language. Run AI adoption through the AI liaisons, training, and certification paths, and join sales calls where AI is the pitch.
• Lead, coach, and develop the technical team. Run 1:1s and annual reviews, set priorities, and keep the team on AI services and adoption. Work with Technology on security, cloud governance, and reliability.
• Set KPIs for each initiative and report cost, adoption, delivery improvement, and AI services revenue in business terms.
• Test new models and tools. Recommend adopting or dropping each one, and say why.
• Additional duties, as assigned.

Requirements

Finding the right career is more than matching your skills to a job description. That’s why our hiring process starts with an honest conversation.

What makes OuterBox different isn’t simply our full-service digital marketing capabilities. It’s how we work. Through proven processes, proprietary technology, and a collaborative team structure, we’ve created a more efficient and effective way to deliver SEO, paid media, web design, web development, email marketing, and digital marketing solutions for our clients.

That’s why we want to understand where you are in your career, what you’re working toward, and what matters most in your next role. From there, we’ll share what it’s really like to work at OuterBox, including our culture, expectations, growth opportunities, and how Boxers collaborate to deliver exceptional results.

We don’t just fill positions. We’re focused on finding the people who will thrive here, contribute to our continued growth, and build long-term relationships with our team and our clients.

When you join OuterBox, you’re joining a team backed by industry-leading expertise, innovative technology, and a support system designed to help you grow professionally while making a measurable impact.

One-Way Interview

Get the conversation started on your own time. You’ll receive a short series of questions to answer via video. This gives us the chance to get to know you and for you to show your personality before meeting face-to-face.

You’ll next meet with a member of our Recruiting team for an introductory call. Here we’ll cover the basics of the role, learn more about your background, and answer any early questions you have about OBx and the opportunity.

This conversation dives deeper into your experience, skills, and approach to your work. Expect a two-way dialogue as we want to ensure this role is a right fit for you.

Presentation/Exercise with Hiring Team

Next, complete a role-relevant exercise or presentation with the broader hiring team. This is your opportunity to demonstrate your creativity and skills.

Final Decision & Offer Letter

After careful consideration, we’ll reach out with our decision. If you're our person, congratulations! An offer letter will be sent, and get ready to grow!

What Keeps Our Team at OuterBox

Hear directly from OuterBox employees about what has kept them at the company—from a healthy, collaborative culture and supportive teammates to real opportunities for professional growth.

Meet Your People Team

Desiree Papadimitriou

Group Director, People

Director, Talent Development

Human Resources

Haley Rudin

Talent Management Specialist

Jeb Works

“I've been fortunate to build my career at OuterBox alongside people who are always willing to share what they know. It's a place where people are willing to help first and figure the rest out together.” –Chase Conner, OuterBox SEO Director

“OuterBox has been such a great place to grow. I’m constantly learning, developing my skills, and surrounded by people who are talented and genuinely great to work with. The trust and autonomy here is refreshing, and the focus on individual wellness makes for a work/life balance that’s hard to find.” –Samone Doyle, OuterBox SEO Strategist

Our Core Principles

The Boxer Code

At OuterBox, culture isn’t defined by policies. It’s defined by how we show up for one another every day.

The Boxer Code represents the principles that guide how we collaborate, communicate, solve problems, and support our teammates and clients. It creates a foundation of trust, accountability, respect, and continuous improvement that helps us work better together and achieve meaningful results.

These are the standards we hold ourselves to as individuals and as a team.

One Size Fits One
We meet every person where they are, and shape our approach around what matters to them.

Subtract
Simple Wins. We question requirements and cut what isn't needed.

Own Your Time
We own our schedules, and protect our PTO.

Be Kind, Not Nice
Tough on problems, kind to people. We say the hard thing, directly.

Growth Is Oxygen
Growth creates opportunity. We invest where we see the most potential.

Pick Up the Phone
A quick call beats a long thread. We call to build relationships and move fast.

Negotiate Upfront
We agree on the path and the deadline upfront, then keep our word.

Boxer Benefits

Exceptional teams deserve exceptional support. Our employee benefits package includes generous paid time off, healthcare coverage, retirement savings options, professional development opportunities, and additional perks designed to help you stay healthy, productive, and fulfilled both at work and at home.

• Health Insurance
• Disability & Life Insurance
• 401(k) & Retirement Savings
• Paid Time Off
• Additional Boxer Benefits

Your health and well-being come first.

We offer comprehensive medical, dental, and vision coverage designed to support you and your family with quality care, preventive services, and access to trusted provider networks.

• Multiple medical plan options to fit different needs and lifestyles
• Dental and vision coverage available
• Health Savings Account (HSA) option available for eligible employees
• Telehealth and virtual care resources
• Employee wellness and health advocacy programs

Meet OuterBox

A Performance Marketing Agency Built to Last

For more than 20 years, OuterBox has helped businesses grow through data-driven digital marketing. Our approach starts by meeting clients where they are. Whether they're an emerging eCommerce brand, an established manufacturer, or an enterprise healthcare organization, we build strategies around their goals, challenges, and opportunities—not a one-size-fits-all playbook.

We take the same approach with our team.

Today, our team of strategists, marketers, developers, designers, and analysts works together across SEO, paid media, CRO, email marketing, creative, and analytics to deliver measurable business results. Trusted by more than 1,000 companies and recognized as a Google Premier Partner, we're proud of the growth we've helped create—and excited about what's ahead.

20+ Years

Digital Marketing Agency

1000+

Successful Client Partnerships

2M+

Page #1 Google Rankings

300+

USA-Based, In-House Experts

The "Boxer" Culture

Our Company Values

Great results don’t happen by chance. They come from talented people working together with shared expectations, mutual respect, and a commitment to doing what’s right.

At OuterBox, our values guide how we approach our work, support our teammates, and serve our clients. They influence the decisions we make every day and help create a culture where people can do meaningful work, build lasting relationships, and grow throughout their careers.

They’re more than principles—they’re how we operate.

Partnership

Put people first, be engaged, self-aware, kind, & collaborative.

100/100

Take 100% ownership of 100% of actions, results, & behaviors.

Show the determination to push past obstacles, get things done, & hit goals.

Hold yourself and others to the highest quality and performance standards.

Why OuterBox

Growth At OuterBox

We believe growth is oxygen—for our clients, our company, and our people. That’s why we’re committed to helping every teammate reach their next stage of growth.

Every person joins OuterBox with different experiences, ambitions, and career goals. We believe great leaders meet people where they are, providing the support, resources, and opportunities needed to grow professionally, develop new skills, and build a rewarding career.

Whether you’re looking to deepen your expertise, take on new challenges, or grow into leadership, you’ll find a team invested in helping you get there.

Grow Your Expertise

Build in-demand skills across digital marketing, technology, analytics, strategy, and client success.

Learn From Industry Experts

Collaborate with experienced marketers, developers, designers, and strategists who are invested in helping you succeed.

Take Ownership

Work on meaningful projects, solve real business challenges, and make a measurable impact for clients.

Expand Your Opportunities

Explore new disciplines, tackle new challenges, and discover career paths that align with your strengths and goals.

Develop as a Leader

Gain the experience, mentorship, and confidence needed to take on greater responsibility and lead others.

Build a Long-Term Career

Join a company focused on sustainable growth, where your contributions are valued and your future is worth investing in.

The OuterBox Experience

While we’re serious about helping our clients grow, we also believe in celebrating wins, building relationships, and creating opportunities for teammates to connect beyond their day-to-day work. Whether you’re fully remote or local to one of our offices, you’ll find plenty of ways to engage with the OuterBox community.

Virtual Team EventsRegular interactive experiences, games, and team-building activities through Confetti help bring Boxers together from across the country.

Monthly All-Team MeetingsStay connected to company goals, celebrate wins, hear business updates, and recognize teammates making an impact.

Inside OuterBoxOur annual company event is dedicated to reflecting on the year, celebrating accomplishments, strengthening relationships, and having fun together.

Birthday, Holiday & Work Anniversary GiftsThrough Goody , teammates receive personalized gifts to celebrate birthdays, work anniversaries, and the holiday season.

Friday Spin-to-WinA weekly tradition where lucky Boxers can win free lunch and other surprises to kick off the weekend.

Recognition & AppreciationWe believe great work deserves recognition and make it a priority to celebrate contributions, milestones, and achievements across the team. Reward teammates using Bonusly to earn gift cards or funds to give to your favorite charity.

When Our Clients Win, We Win.