Director, Information Technology – Single Billing Office (SBO)

Sentara Healthcare Inc; Virginia Beach (VA); On-site; USD 202,000 - 322,000; Full time

Job summary

Sentara Healthcare Inc. seeks a Director, IT – Single Billing Office (SBO) to lead the Epic revenue cycle portfolio spanning SBO, Hospital Billing, Professional Billing, and Claims Management.

You will partner with Revenue Cycle Operations, Finance, Digital Services, and Executive Leadership to drive optimization, automation, and financial performance improvements. This role owns technology strategy, governance, portfolio management, vendor oversight, and leadership of teams.

Qualifications

• Epic Hospital Billing Certification is required.
• Epic Professional Billing Certification is required.
• Epic SBO experience is required.
• PMP, ITIL, Lean, Six Sigma or other leadership certifications are preferred.

Responsibilities

• Lead the technology strategy and roadmap for Sentara's SBO platform.
• Establish enterprise governance for revenue cycle technology decisions.
• Lead implementation and optimization of integrated HB and PB workflows.
• Provide leadership for managers, analysts, and support teams; ensure platform reliability.

Skills

Strategic Thinking

Executive Presence

Business Acumen

Change Leadership

Financial Management

Cross-Functional Collaboration

Decision Making

Team Development

Innovation & Continuous Improvement

Customer and Patient Focus

Accountability & Results Orientation

Education

Epic Hospital Billing Certification

Epic Professional Billing Certification

Epic Single Billing Office (SBO) experience

PMP

ITIL

Lean

Six Sigma

Tools

Epic Platform

Job description

The Director, Information Technology – Single Billing Office (SBO) provides strategic and operational leadership for the Epic revenue cycle application portfolio supporting Single Billing Office (SBO), Hospital Billing (HB), Professional Billing (PB), Claims Management and related revenue cycle technologies. This role serves as the primary technology leader for enterprise billing transformation initiatives and partners closely with Revenue Cycle Operations, Finance, Digital Services, and Executive Leadership to drive optimization, innovation, automation, and financial performance improvements across the organization.

The Director is responsible for technology strategy, governance, portfolio management, operational excellence, vendor management, and leadership of team leads, analysts, architects, and project resources supporting the enterprise billing platform. This role ensures technology investments align with organizational priorities and deliver measurable operational, financial, and patient experience outcomes

Key Responsibilities

Strategic Leadership

• Lead the technology strategy and roadmap for Sentara's Single Billing Office platform.

• Align IT initiatives with Revenue Cycle Reimagined objectives and organizational priorities.

• Drive realization of anticipated financial and operational benefits.

Governance & Portfolio Management

• Establish enterprise governance for revenue cycle technology decisions.

• Prioritize investments, enhancements, and operational initiatives.

• Manage executive communication, risk management, and strategic planning.

Revenue Cycle Transformation

• Lead implementation and optimization efforts supporting integrated HB and PB workflows.

• Advance automation, AI, and digital self-service capabilities.

• Identify opportunities to improve financial outcomes, operational efficiency, and scalability.

Operational Accountability

• Provide leadership and oversight for managers, analysts, and support teams.

• Ensure platform stability, performance, and service excellence.

• Drive standardization of build practices and enterprise design decisions.

Stakeholder Engagement

• Serve as an IT partner for Revenue Cycle Operations, Finance, and Executive Leadership.

• Facilitate cross-functional collaboration and decision-making.

• Build alignment across operational and technology stakeholders.

Leadership Competencies

• Strategic Thinking

• Executive Presence

• Business Acumen

• Change Leadership

• Financial Management

• Cross-Functional Collaboration

• Decision Making

• Team Development

• Innovation & Continuous Improvement

• Customer and Patient Focus

• Accountability & Results Orientation

Success for this role will be measured through:

Financial Performance

• Achievement of Revenue Cycle Reimagined benefit targets.

• Increased revenue capture and reduced revenue leakage.

• Improved billing efficiency and throughput.

Operational Performance

• Improved platform reliability and performance.

• Faster delivery of strategic initiatives and enhancements.

• Reduction in system-related operational disruptions.

Strategic Outcomes

• Increased adoption of automation and AI-enabled workflows.

• Improved enterprise governance and prioritization.

• Faster decision-making and enhanced executive visibility.

Patient Experience

• Improved patient financial communications.

• Simplified billing and payment experiences.

• Enhanced consumer satisfaction and engagement.

Requirements

• Epic Hospital Billing Certification

• Epic Professional Billing Certification

• Epic Single Billing Office (SBO) experience

• PMP, ITIL, Lean, Six Sigma, or other leadership certifications preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $202,030.40 - $322,275.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the- art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.