Director Information Technology Services

Steadfast Technology; Missouri; On-site; USD 180,000 - 230,000; Full time

Job summary

Steadfast Technology is seeking a seasoned Director of IT Services to provide executive-level technical leadership for enterprise IT infrastructure and delivery services. You will drive modernization initiatives, oversee cloud migrations, direct service desk operations, and manage vendor relationships in a healthcare environment.

The role requires 10+ years of leadership experience, 100% onsite in Jackson, MS, and a Monday–Friday schedule with on-call duties for major incidents and planned

Qualifications

• 10+ years of enterprise IT leadership overseeing cloud platforms, infrastructure, and team management.

Responsibilities

• Provide strategic leadership for enterprise AWS cloud environments, including provisioning, IAM, platform services, and monitoring.
• Oversee cloud migration activities, cloud-native adoption, and legacy virtualization deprecation (VMware to AWS).
• Ensure overall system availability, business continuity, disaster recovery, and capacity management.
• Direct enterprise LAN/WAN, wireless, remote access, and unified communications operations.
• Lead the end-user support team and establish core operational KPIs (first-contact resolution, response times, backlog).
• Oversee major incident management, escalation pathways, and post-incident reviews with a 30-minute critical response SLA.
• Manage relationships, performance, and SOWs with third-party vendors, MSPs, and cloud partners.
• Lead procurement evaluations, SOW development, contract negotiations, and service escalations.
• Partner with security teams to enforce HIPAA, CMS, and state security mandates.
• Build executive dashboards, SOPs, and service catalogs to communicate service health and risk trends.

Skills

Cloud Platforms

Infrastructure Leadership

IT Governance

Tools

Dynatrace

Cloudflare

Smartsheet

SharePoint

ITS Service Center

Job description

Steadfast Technology is seeking a seasoned Director of IT Services to provide executive-level technical leadership and operational oversight for enterprise IT Infrastructure Management (ITIM) and Delivery Services for a client. Reporting directly to executive leadership (CIO/CTO), you will drive major technology modernization initiatives, manage cloud migrations, direct service desk operations, and oversee strategic vendor relationships across a complex enterprise healthcare environment.

Location

• Jackson, MS (100% Onsite)

Position Type

• Full-Time Contract / Staff Augmentation

Experience Level

• Senior / Subject Matter Expert (SME)

Schedule

• Monday – Friday, 8:00 AM – 5:00 PM CST (40 hrs/week)

Enterprise Cloud & Infrastructure Operations

• Provide strategic leadership for enterprise AWS cloud environments, including infrastructure provisioning, IAM, platform services, and monitoring.
• Oversee cloud migration activities, cloud-native adoption, and legacy virtualization deprecation (VMware to AWS).
• Ensure overall system availability, business continuity, disaster recovery, and capacity management.

Network, Voice & Telecommunications

• Direct enterprise LAN/WAN, wireless (Cisco Meraki), remote access, and unified communications operations.
• Oversee F5 BIG-IP load balancing, DNS provisioning, and network modernization efforts.
• Lead the end-user support team and establish core operational KPIs (first-contact resolution, response times, backlog management).
• Oversee major incident management, escalation pathways, and post-incident reviews with a required 30-minute critical response SLA.
• Manage relationships, performance, and SOWs with third-party vendors, managed service providers, and cloud partners.
• Lead procurement evaluations, SOW development, contract negotiations, and service escalations.

Security, Compliance & Governance

• Partner with security teams to enforce compliance with HIPAA, CMS, and state security mandates.
• Implement IT Service Management (ITSM) operational governance across incident, problem, change, and configuration management.
• Build executive dashboards, SOPs, and service catalogs to communicate service health and risk trends.
• Onsite Mandate Must be 100% onsite in Jackson, MS (No remote work options).
• On-Call Availability Required for major incidents, planned maintenance, and critical system events.

Qualifications

• 10+ years of enterprise IT leadership experience overseeing cloud platforms, infrastructure, and team management.

Required Skills

Cloud & Virtualization

Identity & Network

Observability & Tools

• Dynatrace, Cloudflare, Smartsheet, SharePoint, ITS Service Center ticketing systems.

Integrations & Healthcare

• Familiarity with FHIR APIs, MarkLogic, and Cloverleaf integration engines.