Director Information Technology Operations

TOPSYS IT; Jackson (MS); On-site; USD 140,000 - 190,000; Full time

Job summary

TOPSYS IT in Jackson, MS seeks a Director of IT Services to provide executive-level leadership and operational oversight for enterprise IT infrastructure management and delivery services.

Reporting to the CIO/CTO, you will lead cloud modernization to AWS, cybersecurity compliance, service desk operations, and vendor management while steering modernization of enterprise workloads.

Qualifications

• 10+ years of progressive IT experience, including enterprise operations.

Responsibilities

• Provide executive-level technical leadership and operational oversight for enterprise IT infrastructure and delivery services.

Skills

Leadership

AWS Cloud

Networking

Service Desk

Vendor Management

Cybersecurity

Communication

Governance

Observability

Cohesity

Education

Bachelor's degree

Tools

Dynatrace

Cohesity

Job description

Job Type: Long-Term Contract (1-Year Initial Term with Extension Potential)

Location: Jackson, MS

Position Overview

client is seeking a Director of IT Services to provide executive-level technical leadership and operational oversight for enterprise IT Infrastructure Management (ITIM) and Delivery Services.

Reporting directly to the CIO/CTO, you will lead DOM’s daily infrastructure operations, cloud modernization initiatives, cybersecurity compliance, service desk operations, and vendor management. This role bridges executive strategy and hands-on operational leadership as DOM modernizes its enterprise workloads to AWS cloud platforms, implements federal interoperability mandates, and restructures IT service delivery.

Key Responsibilities

• Enterprise Cloud Leadership: Direct DOM’s enterprise cloud platform (AWS) including infrastructure provisioning, IAM, VPCs, RDS, S3, landing zones, disaster recovery, and cost optimization. Lead active workload migrations from legacy VMware to AWS.
• Network & Telecommunications: Oversee statewide network (LAN/WAN, wireless, unified communications, DNS provisioning, F5 BIG-IP load balancing, and firewall rules via ITS).
• IT Service Desk & End-User Support: Direct the enterprise IT service desk operations. Establish and monitor KPIs (first-contact resolution, response times, CSAT) and lead major incident response and escalation workflows.
• Infrastructure Operations: Ensure high availability, data protection, and disaster recovery across compute, storage, virtualization, and enterprise backups (Cohesity). Lead technology lifecycle refresh strategies.
• Vendor & Contract Oversight: Manage relationships, performance, SOW development, contract renewals, and escalations with cloud providers, managed service providers, and software vendors.
• Cybersecurity & Compliance: Partner with cybersecurity teams to enforce compliance with HIPAA, CMS ARC-AMPE, and Mississippi ITS security policies. Support bi-annual audits and vulnerability remediation.
• IT Service Management (ITSM) & Governance: Develop enterprise service catalogs, SOPs, executive performance dashboards, and run weekly leadership briefings.

Required Qualifications & Experience

Candidates must meet or exceed all minimum requirements below to be considered:

• Overall IT Experience: 10+ years of progressive IT experience, including significant experience managing enterprise IT operations and infrastructure.
• Leadership Experience: 8+ years directly supervising technical teams, managers, engineers, and support personnel.
• Cloud Infrastructure: 2+ years of hands-on leadership in enterprise cloud environments, specifically Amazon Web Services (AWS) (EC2, S3, IAM, VPC, CloudWatch, RDS, Landing Zone).
• Enterprise Networking: 2+ years of experience with LAN/WAN, DNS, load balancing (F5 BIG-IP), wireless infrastructure, and telecommunications.
• Service Desk Management: 2+ years leading IT service desk operations, SLA management, major incident management, and customer satisfaction tracking.
• Vendor & Procurement Support: 2+ years overseeing technology vendors, contract management, SOW creation, and procurement processes.
• Infrastructure & Monitoring: 2+ years managing observability/APM tools (Dynatrace) and enterprise backup/data protection platforms (Cohesity).
• Cybersecurity & Governance: 2+ years applying cybersecurity principles, compliance frameworks, and operational governance in a regulated environment.
• Communication: 2+ years of experience translating complex technical topics into business-level executive communications.
• Education: Bachelor’s degree in IT, Computer Science, MIS, or a related field (or equivalent work experience).