IT Operations Manager(Local to MS)

American business solutions inc; Jackson (MS); On-site; USD 100,000 - 160,000; Full time

Job summary

American business solutions inc is seeking a senior IT Infrastructure contractor in Mississippi to oversee daily IT operations, ensure system availability, and drive incident response and governance. You will coordinate with network and security teams, manage vendor relationships, and contribute to SOPs and reporting.

Required experience includes extensive enterprise IT operations, leadership, AWS expertise, and strong cybersecurity awareness.

Qualifications

• Minimum five years of progressive IT operations and infrastructure experience.
• Strong leadership or management experience including supervision of technical teams.
• Proven AWS experience (EC2, S3, IAM, VPC, CloudWatch, Landing Zone).
• Solid networking knowledge (LAN/WAN, DNS, load balancing, wireless).
• Experience with monitoring/observability platforms and IT governance.

Responsibilities

• Manage daily IT operations ensuring availability of enterprise systems.
• Triages and tracks service tickets for cloud, hosting, and network services.
• Coordinate with teams on DNS changes, firewall rules, and access management.
• Lead incident response for outages and perform RCA.
• Review Statements of Work and procurement documents.
• Contribute to SOPs for ITIM service areas.
• Prepare weekly status reports for IT leadership.
• Manage compliance documentation and NDA execution.

Skills

Enterprise IT operations

Ten+ years

Leadership

AWS Cloud

Networking

Monitoring

IT Service Desk

Vendor Management

Data Protection/Backup

Cybersecurity/Compliance

Communication

Education

Bachelor's degree in Information Technology, Computer Science, MIS, or related field

Job description

KEY DUTIES:

• Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services.
• Triage, assign, and track service tickets submitted for DOM cloud, hosting, and network services.
• Coordinate with network and systems administration teams on DNS changes, firewall rules, account provisioning, and access management.
• Lead incident response for major technology outages and service disruptions, including root cause analysis and corrective action.
• Manage vendor relationships through regular status calls, performance reviews, and escalation management.
• Review and contribute to Statements of Work, procurement documents, and contract renewals.
• Conduct interviews and manage hiring processes for infrastructure and client support positions.
• Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas.
• Prepare and deliver weekly status reports to IT leadership.
• Manage bi‑annual assessment artifact collection and compliance documentation.

5

REPORTING STRUCTURE:

• The contractor shall report directly to the DOM Chief Information Officer (CIO) and/or Chief Technology Officer (CTO).
• The contractor shall participate in DOM IT leadership meetings, weekly status report cadence, and executive briefings as required.
• The contractor shall coordinate regularly with network administration, enterprise architecture, cybersecurity, IT procurement, and application development teams.

SECURITY AND COMPLIANCE REQUIREMENTS:

• The contractor shall pass a background investigation as required by the State of Mississippi and DOM prior to commencing work.
• The contractor shall comply with all HIPAA Privacy and Security Rule requirements, including safeguarding of Protected Health Information (PHI) and electronic PHI (ePHI).
• The contractor shall comply with CMS Acceptable Risk Controls for Automated Medicaid Program Eligibility (ARC‑AMPE) and all applicable federal security requirements.
• The contractor shall adhere to Mississippi ITS security policies, standards, and procedures.
• The contractor shall complete all required security awareness training within thirty (30) days of onboarding and annually thereafter.
• The contractor shall execute a Non‑Disclosure Agreement (NDA) and any additional confidentiality agreements required by DOM.
• The contractor shall not remove, copy, or transmit DOM data, documents, or systems information without prior written authorization.
• Upon termination or completion of the engagement, the contractor shall return all DOM property, credentials, and access shall be revoked within one (1) business day.

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.

The successful resource will have five or more years of experience with the following skills:

• Experience with progressive information technology, including significant experience managing enterprise IT operations and infrastructure.
• 10+ Years
• Experience in leadership or management, including direct supervision of technical teams, managers, engineers, and support personnel.
• 8+ Years
• Demonstrated experience managing enterprise cloud environments, with specific experience in Amazon Web Services (AWS) including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures.
• 2 Years
• Strong understanding of enterprise networking, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications.
• 2 Years
• Experience with enterprise monitoring and observability platforms. 2 Years
• Experience managing IT service desk operations, including service‑level management, incident management, and customer satisfaction measurement.
• 2 Years
• Experience with IT vendor management, contract oversight, SOW development, and procurement support.
• 2 Years
• Experience managing data protection and backup solutions. 2 Years
• Strong understanding of cybersecurity principles, compliance frameworks, and IT governance in a regulated environment. 2 Years
• Excellent written and verbal communication skills, including the ability to translate technical issues into business‑level communications for executive audiences. 2 Years
• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field; or equivalent work experience.
• Bachelors or Higher

Preferred/Not Required

Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples:

Skills :

2 Years Experience managing data protection and backup solutions. 2 Years Strong understanding of cybersecurity principles, compliance frameworks, and IT governance in a regulated environment. 2 Years Excellent written and verbal communication skills, including the ability to translate technical issues into business‑level communications for