Director, In-Store Experience & People Leadership

Macy's; Lynnwood (WA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Merchandise discounts

401k match

PTO with holidays

Job summary

Macy's is seeking a Director, In Store, to lead a team of People Leaders and drive strategy to achieve sales with a focus on Macy's customer. You will lead initiatives to increase customer loyalty, ensure a clean, organized shopping environment, and coach colleagues to deliver Macy's standards of service.

With training and development, you will grow your team and execute workload plans across pricing, signage, and visual merchandising while leading community outreach and events.

Qualifications

• Bachelor's degree or equivalent.
• 7–10 years retail management experience with experience developing leaders in a department or specialty store.
• Effective written and verbal communication; ability to draft reports and present to management and partners.
• Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.

Responsibilities

• Lead a team of People Leaders and oversee Sales and Customer Experience, Omni Operations, and Style Merchandise Management.
• Analyze store performance; develop action plans to improve deficient areas and identify growth opportunities.
• Drive sales goals through coaching, feedback, and recognition while optimizing productivity and efficiency.
• Plan and execute workload across pricing, signing, visual and merchandise execution, events.
• Lead customer service culture and ensure a friendly, easy-to-shop environment; manage store KPIs.
• Recruiting and developing talent; ensure succession planning and retention.

Skills

Leadership

Communication

Organizational skills

Retail knowledge

Education

Bachelor's Degree or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Exchange

Job description

Macy's is seeking a Director, In Store, to lead a team of People Leaders and drive strategy to achieve sales with a focus on Macy's customer. You will lead initiatives to increase customer loyalty, ensure a clean, organized shopping environment, and coach colleagues to deliver Macy's standards of service.

With training and development, you will grow your team and execute workload plans across pricing, signage, and visual merchandising while leading community outreach and events.