Director, Human Resources - Sales & Customer Experience - Remote

Sysco - Sysco Guest Supply, LLC; Plainfield (IN); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic HR Consultant to lead staffing management and employee relations for their Guest Supply Sales and Customer Experience teams. This role involves developing comprehensive HR strategies that align with business goals, coaching leaders, and managing a team to enhance organizational performance. The ideal candidate will have extensive experience in human resources, a passion for fostering a positive work environment, and the ability to influence at all levels. Join a company that values growth and excellence in service, and contribute to a culture of success and innovation.

Benefits

Health Insurance

401(k) Plan

Paid Time Off

Employee Discounts

Training Programs

Flexible Work Hours

Qualifications

• 5+ years of progressive HR experience with a focus on employee relations.
• Strong ability to influence and communicate with all levels of the organization.

Responsibilities

• Consults with leaders on HR processes and programs related to staffing and training.
• Analyzes HR data to identify trends and improve employee relations.
• Facilitates training and development initiatives for client groups.

Skills

Human Resources Management

Employee Relations

Training and Development

Change Management

Data Analysis

Recruitment

Education

Bachelor's Degree in Human Resources

Tools

MS Office

Various HR Software

Job description

Company:

US2160 Sysco Guest Supply, LLC

Zip Code:

46168

Minimum Level of Education:

Bachelor's Degree

Minimum Years of Experience:

5 Years

Employment Type:

Full Time

Travel Percentage:

Up to 25%

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

Serves as an HR (Human Resources) Consultant for all Guest Supply Sales and Customer Experience team(s) concerning staffing management, employee relations, maintaining union-free operations, training and development, policy interpretation and compliance, benefits, and compensation. Develops, assesses, implements, and evaluates comprehensive company-wide staffing programs and projects that link HR (Human Resources) initiatives to business goals and needs. Provides HR (Human Resources) leadership and support to the assigned client group(s) and has management responsibility for the HR (Human Resources) Manager, who provides general counsel and partnership.

RESPONSIBILITIES

• Coaches, influences and consults directly with sales and customer experience leaders and HR (Human Resources) Manager to drive HR (Human Resources) processes and programs related to change management, staffing, training, organizational development, succession planning, performance management, employee relations, compensation, communication, policy interpretation, and application.
• Engages in the interview process for top talent and front line exempt level positions as necessary.
• Analyzes operations and human resources-related data; identifies trends, and partner with client group leadership to reverse negative trends.
• Promotes and provides effective employee relations through proactive programs (Work Climate survey action planning/quarterly reviews, workforce pulsing, mini-surveys).
• Maintains credible relationships with front line supervisors and the workforce.
• Participates in the development and delivers training of company-wide programs such as Performance Management, Staffing & Selection, Leadership Development, Coaching, Assessments, etc,
• Coordinates client group training initiatives in conjunction with HR (Human Resources) Manager and Learning & Development team.
• Reviews terminations to ensure adherence with policies and procedures; evaluates and advises of potential liability in coordination with company legal partners.
• Conducts ethics hotline investigations; coordinates and/or drafts company position statements in response to agency charges; ensures compliance with EEO/AA through training, consultation and monitoring of affiliated programs.
• Participates in annual compensation review meetings, provides counsel, and recommends various communication strategies.
• Monitors base pay and incentive programs to ensure competitive pay practices.
• Provides general HR (Human Resources) support to client group in the areas of staffing, employee relations, training and development, benefits, compensation, employment law, and policy compliance.
• Manages HR (Human Resources) Manager in day to day responsibilities while overseeing internal job posting program, ethics training, new hire orientation, new hire/exit interview process, employee opinion survey, annual benefits open enrollment, affirmative action program, etc.
• Facilitates the implementation and guidance of current performance management systems, to include talent management and succession planning.
• Develops short and long term staffing strategies, hiring practices and metrics for client group, provides recommendations to Senior Management in areas related to work-force planning, talent acquisition strategy, and leverages best practices across client group.
• Develops strategy/budget and manages HR project plan/resources for acquisitions, start-ups, closures, and consolidations; keeps senior management apprised of project status; recommends and facilitates actions to keep a project on task while ensuring compliance with state and federal law.
• Tracks and communicates diversity trends/opportunities; compiles resources and coordinates outreach efforts.
• Stay abreast of Federal and State legislation in the human resource area and communicate these changes to management.
• Participates in Quarterly Business Reviews and Senior Management Meetings.
• May be called upon to present HR-related topics at Guest Worldwide conferences or to senior management.
• Leads and participates in various assigned projects with HR colleagues and internal and external cross-functional team members

QUALIFICATIONS

Education

• A 4-year degree, preferably in Human Resources or related field

Experience

• Minimum of 7 years of experience working with progressive human resources initiatives.
• Functional expertise and ability to obtain training as necessary.
• Ability to work with and influence all types of people at all levels of the organization, including senior leadership.
• Experience recruiting Sales and Customer-facing talent preferred.
• Experience supporting remote workers on a national scope preferred.

Physical Demands

• Must be able to communicate clearly with employees and other business contacts.
• Occasional travel.
• Must be able to read at distances close to the eyes, with or without correction.
• Must be able to understand and analyze data.

Work Environment

• Most of the day is spent in a remote office environment. Occasional travel (25%) is required by primarily by air and occasionally by personal vehicle—sometimes with little notice.

Equipment Operated

• Automobile, Personal Computer, MS Office, various other software programs.

Licenses, Registrations, and/or Certifications

• Valid driver's license and certificate of auto insurance as defined in Company Policy.

BENEFITS INFORMATION:

For information on Sysco's Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.