Director, Human Resources Business Partner

Charlie Health; New York (NY); Hybrid; USD 180,000 - 195,000; Full time

Job summary

An innovative firm is seeking a Director, HR Business Partner to drive impactful people strategies that align with their mission in mental health. This pivotal role involves shaping HR practices, enhancing employee relations, and leveraging data to improve performance management. The ideal candidate will have extensive experience in HR management, particularly in fast-paced environments, and will work closely with leadership to foster a culture of growth and support. Join a passionate team dedicated to making a difference in the mental health landscape, where your contributions will help transform lives and create lasting change.

Benefits

Comprehensive benefits

Flexible work schedule

Professional development opportunities

Qualifications

• 8+ years of HR experience, especially in employee relations and performance management.
• Strong understanding of compliance and legal requirements in HR.

Responsibilities

• Develop performance review frameworks and career development pathways.
• Advise on employee relations matters and conduct investigations.
• Collaborate with leaders on organizational development and training needs.

Skills

HR management

employee relations

data analysis

performance management

compliance knowledge

Education

Bachelor's degree in Human Resources or related field

Master's degree in Human Resources or related field

Tools

HRIS systems

People analytics tools

Job description

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

The Director, HR Business Partner will play a pivotal role in shaping Charlie Health’s success. This position requires a results-oriented and data-driven leader with exceptional communication skills. The ideal candidate will possess a strong background in HR management, with expertise in compensation, compliance, employee relations, and people analytics. They will be responsible for designing and implementing People strategies that align with our company's mission, values, and long-term objectives for our go-to-market function.

The Director, HR Business Partner will report to and partner closely with the Sr. Director of People to develop a comprehensive People strategy.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Duties & Essential Job Functions:

1. Staff development and coaching
   • Partner with executive and regional leaders to develop performance review frameworks, career development pathways, and standardized protocols for managing team member performance.
   • Provide day-to-day performance management guidance to front-line management (e.g., coaching, counseling, career development, disciplinary actions).
   • Lead communication and training for organization-wide performance initiatives (e.g., bi-annual review cycle); ensure effectiveness of initiatives and foster engagement from leaders and managers.
   • Leverage employee survey data to generate actionable insights and improve employee job satisfaction.
   • Analyze trends and metrics in People data in partnership with the HR group to develop solutions, programs, and policies that improve employee performance.
2. Employee relations
   • Advise leaders on employee relations matters, including consideration of relevant employment laws; conduct effective, thorough, and objective investigations.
   • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
3. Organizational Development
   • Partner with leaders to assist with the development of org. structures, career paths, competency matrices, and job scope requirements.
   • Identify, recommend, and implement programs aimed at increasing leadership and organizational effectiveness and retaining hi-po / hi-per employees.
   • Identify training needs for business units and individual executive coaching needs.
   • Collaborate with the sales enablement teams to implement sales training programs and foster engagement and job satisfaction.

Qualifications:

• Minimum of 8 years of experience resolving complex employee relations issues and at least 3 years supporting sales, customer success, or other KPI driven go-to-market groups.
• Proven track record of successfully managing complex HR projects and initiatives in a rapidly scaling and preferably remote-first, multi-state environment.
• Experience leveraging data to drive performance management and people strategy.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Willing to travel up to 25%.
• Please note that this position is located in New York, NY and is expected to adhere to a 4-day in-office hybrid work schedule. Candidates must be located within 75 minutes' commuting distance of the NYC office.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $180,000 and $195,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

Our Values

• Connection: Care deeply & inspire hope.
  • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
  • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
  • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
  • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment: Act with urgency & don’t give up.
  • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
  • Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.