Director, HR Tech & Oracle HCM Delivery

Digital Realty; Charlotte (AR); On-site; USD 150,000 - 170,000; Full time

Job summary

Digital Realty seeks a seasoned Director of HR Service Delivery to shape and execute the global HR technology strategy. You will lead Oracle HCM optimization, drive major initiatives, and oversee a distributed team across regions to ensure data integrity, security, and a superior employee experience.

You will partner with HR, IT, and business leaders to translate requirements into scalable solutions, manage budgets, and communicate progress to executives.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Human Resources, Business Administration, or a related field.
• Master’s degree preferred.
• 15+ years of progressive experience in HR technology, HRIS, enterprise applications, or related disciplines.
• Minimum 7 years of leadership experience managing teams, programs, and enterprise technology initiatives.
• Extensive hands-on Oracle HCM experience, including both functional and technical expertise.
• Deep knowledge of Oracle HCM modules including Recruiting, Core HR, Benefits, Talent Management, Workforce Compensation, and Workforce Scheduling.
• Proven success leading large-scale Oracle HCM implementations, enhancements, upgrades, and support organizations.
• Demonstrated experience leading globally distributed teams across multiple regions and time zones.
• Strong knowledge of enterprise systems architecture, integrations, APIs, data management, and security practices.
• Experience managing budgets, vendor relationships, and strategic technology investments.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Proven ability to influence senior leaders and drive alignment across diverse stakeholder groups.
• Strong analytical, problem-solving, and strategic planning capabilities.

Responsibilities

• Develop and execute the strategic roadmap for HR technology service delivery, ensuring alignment with business and HR objectives.
• Serve as the executive leader and subject matter expert for Oracle HCM, driving platform optimization, innovation, and adoption.
• Lead the planning, prioritization, and execution of major HR technology initiatives, including system enhancements, integrations, and new module implementations.
• Oversee the daily operation, support, and performance of Oracle HCM and related HR applications.
• Establish and monitor KPIs, SLAs, and operational metrics to ensure exceptional service delivery and continuous improvement.
• Lead and develop a globally distributed team of technical program managers, HRIS analysts, application specialists, and support professionals.
• Manage relationships with implementation partners, software vendors, and third‑party service providers.
• Oversee HR technology budgets, including software licensing, consulting services, and resource planning.
• Partner with HR leaders to translate business requirements into scalable technology solutions.
• Drive cross‑functional collaboration between HR, IT, Finance, Legal, Security, and other business functions.
• Communicate technology roadmaps, project updates, risks, and achievements to senior leadership and key stakeholders.
• Ensure enterprise HR systems maintain high standards of data integrity, compliance, security, and reliability.

Skills

Leadership

Stakeholder management

Strategic planning

Global team leadership

IT strategy

Enterprise systems

Data governance

Communication

Analytical thinking

Oracle HCM

Education

Bachelor’s degree in CS/IS/HR/Business

Master’s degree

Tools

Oracle HCM

APIs

System integrations

Security practices

Job description

Digital Realty seeks a seasoned Director of HR Service Delivery to shape and execute the global HR technology strategy. You will lead Oracle HCM optimization, drive major initiatives, and oversee a distributed team across regions to ensure data integrity, security, and a superior employee experience.

You will partner with HR, IT, and business leaders to translate requirements into scalable solutions, manage budgets, and communicate progress to executives.