Director, HR Service Delivery

Digital Realty; Austin (TX); On-site; USD 150,000 - 170,000; Full time

Job summary

Digital Realty seeks a Director of HR Service Delivery to lead the strategy, delivery and continuous improvement of our global HR technology landscape, focusing on Oracle HCM and related applications. You will guide executive stakeholders, manage a globally distributed team, and ensure data integrity, security, and optimized HR workflows across regions.

The role reports to the Senior Director, Employee Platforms, and requires deep Oracle HCM expertise, strong leadership, and the ability to drive

Qualifications

• Bachelor’s degree is required; Master’s preferred.
• 15+ years in HR technology, HRIS or related fields.
• 7+ years of leadership experience managing programs and teams.
• Extensive hands-on Oracle HCM experience with multiple modules.
• Proven success leading large Oracle HCM implementations globally.
• Strong knowledge of integrations, APIs, data management and security.

Responsibilities

• Develop and execute strategic roadmap for HR technology service delivery.
• Lead Oracle HCM optimization, innovation, and adoption.
• Plan and execute major HR tech initiatives, including integrations and new modules.
• Oversee daily operation and performance of Oracle HCM and related apps.
• Establish KPIs, SLAs, and metrics; drive continuous improvement.
• Lead globally distributed team of PMs, HRIS analysts, and support staff.
• Manage relationships with vendors and implementation partners.
• Oversee HR technology budgets and resource planning.
• Partner with HR leaders to translate requirements into scalable tech solutions.
• Drive cross-functional collaboration across HR, IT, Finance, Legal, Security.
• Communicate roadmaps, risks, and progress to senior leadership.
• Ensure data integrity, compliance, security, and reliability of HR systems.

Skills

HR technology

HRIS

Leadership

Oracle HCM

Data integrity

Stakeholder mgmt

Executive comms

Global teams

APIs integrations

Security practices

Budget mgmt

Vendor mgmt

IT strategy

Program leadership

Education

Bachelor's degree in Computer Science, Information Systems, HR, Business Administration

Master's degree preferred

Oracle HCM certification

PMP/PgMP certifications

Tools

Oracle HCM

Job description

Director, HR Service Delivery

Location: Dallas, TX; New York, NY; Charlotte, NC; Denver, CO; Seattle, WA; San Francisco, CA; Chicago, IL; Austin, TX; Ashburn, VA

Your Role

Digital Realty is seeking an experienced and strategic Director, HR Service Delivery to lead the strategy, delivery, and continuous improvement of our global HR technology landscape. Reporting to the Senior Director, Employee Platforms, this role is responsible for ensuring the successful operation, optimization, and evolution of Oracle HCM and other critical HR applications that support our global workforce.

The Director, HR Service Delivery will serve as a trusted advisor to HR, IT, and business leaders, driving technology initiatives that enhance operational efficiency, strengthen data integrity, and improve the employee experience. This position requires deep Oracle HCM expertise, strong leadership capabilities, and the ability to lead globally distributed teams while executing a long-term HR technology vision.

What You’ll Do

• Develop and execute the strategic roadmap for HR technology service delivery, ensuring alignment with business and HR objectives.
• Serve as the executive leader and subject matter expert for Oracle HCM, driving platform optimization, innovation, and adoption.
• Lead the planning, prioritization, and execution of major HR technology initiatives, including system enhancements, integrations, and new module implementations.
• Oversee the daily operation, support, and performance of Oracle HCM and related HR applications.
• Establish and monitor KPIs, SLAs, and operational metrics to ensure exceptional service delivery and continuous improvement.
• Lead and develop a globally distributed team of technical program managers, HRIS analysts, application specialists, and support professionals.
• Manage relationships with implementation partners, software vendors, and third‑party service providers.
• Oversee HR technology budgets, including software licensing, consulting services, and resource planning.
• Partner with HR leaders to translate business requirements into scalable technology solutions.
• Drive cross‑functional collaboration between HR, IT, Finance, Legal, Security, and other business functions.
• Communicate technology roadmaps, project updates, risks, and achievements to senior leadership and key stakeholders.
• Ensure enterprise HR systems maintain high standards of data integrity, compliance, security, and reliability.

What You’ll Need

• Bachelor's degree in Computer Science, Information Systems, Human Resources, Business Administration, or a related field.
• Master's degree preferred.
• 15+ years of progressive experience in HR technology, HRIS, enterprise applications, or related disciplines.
• Minimum 7 years of leadership experience managing teams, programs, and enterprise technology initiatives.
• Extensive hands-on Oracle HCM experience, including both functional and technical expertise.
• Deep knowledge of Oracle HCM modules including Recruiting, Core HR, Benefits, Talent Management, Workforce Compensation, and Workforce Scheduling.
• Proven success leading large-scale Oracle HCM implementations, enhancements, upgrades, and support organizations.
• Demonstrated experience leading globally distributed teams across multiple regions and time zones.
• Strong knowledge of enterprise systems architecture, integrations, APIs, data management, and security practices.
• Experience managing budgets, vendor relationships, and strategic technology investments.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Proven ability to influence senior leaders and drive alignment across diverse stakeholder groups.
• Strong analytical, problem-solving, and strategic planning capabilities.

Preferred Qualifications

• Oracle HCM certification.
• Experience supporting global HR organizations and multi-regional HR technology deployments.
• Expertise in IT Service Management (ITSM) methodologies and tools.
• Familiarity with GDPR, CCPA, and other data privacy regulations.
• PMP, PgMP, or related program management certifications.
• Experience within large-scale global enterprises supporting complex workforce environments.

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn.

A Bit About Our Team

IT

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Health and Safety

Safety isn’t just a priority here at Digital Realty; it’s critical to everything we do. Safeguarding lives, protecting assets, and securing data aren’t just ideals, they’re essential pillars of our commitment to excellence for our people, our partners, and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company’s overall goals and values.

Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus, and equity awards not quantified below.

Compensation Range: $150,000 - $170,000 annually. This compensation range represents the Company’s good faith belief as to what it will pay as a base salary for this position at the time of this posting.

Benefits: For this role, benefits include medical, dental, vision, life and AD&D insurance, 401(k) match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.