Director, HR Shared Services — Strategic, AI-Driven Ops

Ashley Furniture Industries; Tampa (FL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health, Dental, Vision, EAP

PTO; increases with years of service

Employee discounts on Ashley products

Professional development opportunities

Tuition assistance

Ash Furniture Wellness Centers

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries seeks a Director, HR Shared Services to lead strategy, design, and continuous improvement of HR support across the employee lifecycle. The leader will build a scalable service model, partner with Payroll, IT, and HR Business Partners, and elevate transactional HR work into strategic partnership.

The role focuses on process optimization, compliance, and data governance while driving self-service and AI-enabled solutions to enhance the employee experience and

Qualifications

• 8+ years of progressive HR leadership experience.
• 5+ years leading HR Operations/Shared Services or similar functions.
• Experience with UKG strongly preferred; Workday or Oracle HCM also valuable.
• Strong understanding of HR systems and case management platforms.
• Proven ability to drive large-scale process improvements.

Responsibilities

• Scale and lead a centralized HR service delivery team.
• Establish SLAs, governance, and service standards.
• Partner with HR Business Partners, Payroll, IT to ensure service excellence.
• Develop AI-enabled self-service tools and knowledge bases.
• Drive compliance, data governance, and risk management.

Skills

HR leadership

HR Operations

Process improvement

Program management

Tools

UKG

Workday

Oracle HCM

Job description

Ashley Furniture Industries seeks a Director, HR Shared Services to lead strategy, design, and continuous improvement of HR support across the employee lifecycle. The leader will build a scalable service model, partner with Payroll, IT, and HR Business Partners, and elevate transactional HR work into strategic partnership.

The role focuses on process optimization, compliance, and data governance while driving self-service and AI-enabled solutions to enhance the employee experience and