Director, HR Service Delivery

Comcast; Willow Grove (PA); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Comcast is seeking a strategic change leader to define and deploy Best-in-Class operational solutions across Sales, Marketing, and ordering services. You will standardize processes, establish success metrics, and drive scalable improvements through cross-functional collaboration.

You will partner with HR to plan change management and training, ensuring alignment with organizational goals and empowering teams to adopt new processes and technologies.

Competenze

• Executive presence and leadership skills for cross-functional initiatives.
• Ability to analyze business processes and quantify improvements.
• Experience building business cases and managing change.

Mansioni

• Accountable for defining future state 'Best-in-Class' solutions and ensuring the successful deployment for all operational components of strategic systems.
• Focus areas include Sales, Marketing and ordering service; reduce variation to gain efficiencies.
• Create clearly defined success metrics and track their progress across initiatives.
• Apply a methodical, collaborative approach: measure, define, gap analysis, standardize, repeat for improvement.
• Develop repeatable plans to speed time to market and improve operations.
• Coordinate with matrixed cross-functional teams to align and deliver solutions.
• Foster empowerment, inclusion and objective decision-making while delivering organization-wide benefits.
• Partner with HR on change management, communication and training needs.
• Own commitments within the organization and dependencies across the department.
• Exercise independent judgment with significant impact; maintain punctual attendance and adaptability with schedules.

Conoscenze

Executive Presence

Business Process Analysis

Business Case Development

Change Management

Cross-Functional Project Management

Data Analysis

People Management

Descrizione del lavoro

Job Summary

This job is tasked with defining and deploying 'Best-in-Class' strategic solutions for business operations. It standardizes processes for efficiency gains, establishes success metrics, and adopts a systematic approach to project management. It involves developing scalable improvement plans, leading cross-functional teams, and fostering an inclusive work environment. Additionally, the position involves preparing the organization for change.

Job Description

Core Responsibilities

• Accountable for defining future state 'Best-in-Class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing and ordering service.
• Reduces variation from processes so that simplification is obtained and operational efficiencies are gained.
• Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
• Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customers' expectation and current process performance, 4) Standardizing solutions around best practices and 5) Repeating the steps for continuous improvement.
• Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
• Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence.
• Fosters an environment of empowerment, openness, inclusion and objectivity all while striving to deliver solutions that benefit the entire organization.
• Works with our HR counterparts and identifies plans for change management, communication and training needs.
• Responsible for all commitments within assigned organization and dependencies across the department.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Executive Presence; Business Process Analysis; Business Case Development; Change Management; Cross-Functional Project Management; Data Analysis; People Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.