Director, Hospitality CX & Transformation

Honeywell INC. in; Atlanta (GA); Hybrid; USD 151,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

401(k) match

Paid time off

Parental leave

Educational assistance

Job summary

Honeywell Technologies is seeking a Director of Customer Experience (CX) for the Hospitality Vertical in the Americas BA. You will lead the CX strategy and execution, partnering with Sales, ISC, Offering Management, Services, and CX teams to improve outcomes and loyalty. This hybrid role is based in the U.S.

with potential location flexibility and will report to the Senior Director of Technical Support. Responsibilities include steering CX initiatives, driving operational excellence, and

Qualifications

• 8+ years in customer-facing and operational roles (CX, CS, order mgmt, tech support, ops)
• 5+ years leading and developing high-performing teams
• 5+ years leading cross-functional programs and CX transformations
• Proven success driving transformation in complex, matrixed orgs

Responsibilities

• Execute CX strategy for the Americas Hospitality Vertical in alignment with BA objectives
• Identify opportunities to improve outcomes and reduce customer effort across the journey
• Lead transformational initiatives to boost satisfaction, performance, and loyalty
• Partner with Hospitality leadership to drive growth objectives and STRAP priorities
• Serve as the voice of the customer influencing decisions at leadership levels
• Lead and develop a high-performing CX organization with accountable teams
• Drive adoption of meaningful CX metrics for visibility and accountability
• Present CX performance and improvement initiatives during leadership reviews

Skills

Customer Experience

Leadership

Cross-functional leadership

Transformation

Education

Bachelor's/Master's in Eng or Business

Tools

SAP

Salesforce

Customer support tech

Job description

Honeywell Technologies is seeking a Director of Customer Experience (CX) for the Hospitality Vertical in the Americas BA. You will lead the CX strategy and execution, partnering with Sales, ISC, Offering Management, Services, and CX teams to improve outcomes and loyalty. This hybrid role is based in the U.S.

with potential location flexibility and will report to the Senior Director of Technical Support. Responsibilities include steering CX initiatives, driving operational excellence, and