Director, Hospitality CX Strategy & Excellence

Honeywell International, Inc.; Salem (OR); Hybrid; USD 151,000 - 190,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) match

Paid Time Off

Job summary

Honeywell Technologies is seeking a Director of Customer Experience to lead the CX strategy and execution for the Hospitality Vertical within Building Automation Americas. You will partner with Sales, ISC, Offering Management, Services, and CX teams to enhance customer journeys, satisfaction, and operational performance.

The role reports to the Senior Director Technical Support and offers a hybrid work schedule from multiple locations, including Atlanta, GA; Northford, CT; and Salem, OR.

Qualifications

• 8+ years in customer-facing or operational roles (CX, CS, Order Management, Tech Support, Operations)
• 5+ years leading and developing high-performing teams
• 5+ years leading cross-functional programs, transformation or operational excellence
• Experience driving organizational change in a matrixed environment

Responsibilities

• Owns CX strategy and execution for the Hospitality Vertical in BA Americas.
• Partner with Sales, ISC, Offering Management, Services and CX teams to improve outcomes.
• Lead executive engagement and governance with Hospitality accounts; drive actions and accountability.
• Drive talent, processes, and metrics to support growth, retention and operational excellence.
• Lead digital enablement and continuous improvement across CX platforms and self-service capabilities.

Skills

Leadership

Cross-functional collaboration

Program management

Customer experience

Analytics & problem solving

Education

Bachelor's & Master's degrees in Engineering or Business

Tools

SAP

Salesforce (SFDC)

Digital transformation tools

Job description

Honeywell Technologies is seeking a Director of Customer Experience to lead the CX strategy and execution for the Hospitality Vertical within Building Automation Americas. You will partner with Sales, ISC, Offering Management, Services, and CX teams to enhance customer journeys, satisfaction, and operational performance.

The role reports to the Senior Director Technical Support and offers a hybrid work schedule from multiple locations, including Atlanta, GA; Northford, CT; and Salem, OR.