Director Hospital Operations

Hugh Chatham Health, Inc.; Winston-Salem (NC); On-site; USD 94,000 - 141,000; Full time

Job summary

Advocate Health, serving Wake Forest Baptist Medical Center’s Clinical Services in Winston-Salem, seeks an experienced health-care operations leader. You will direct inpatient and outpatient operations, drive revenue growth, optimize margins, and lead performance improvements across complex facilities.

With a Bachelor’s in Health Care Administration and 7+ years in health-care leadership, you will partner across service lines, physicians, and staff to ensure high-quality, compliant,

Qualifications

• 7 years of progressive management experience in health care operations.
• Experience leading in a matrix environment and driving performance improvements.
• Bachelor’s degree in Health Care Administration or related field.

Responsibilities

• Provides leadership and direction for assigned inpatient and outpatient operations with accountability for performance, revenue, expense, quality and patient experience.
• Oversees day-to-day facility and market operations aligning with priorities.
• Leads through influence, partnering with leaders to drive outcomes.
• Develops multi-year strategic plans translating priorities into actionable milestones.
• Manages budgeting, capital planning, and resource allocation.
• Collaborates with executive, medical staff, and support functions to advance quality and regulatory readiness.
• Implements care management and patient experience initiatives to meet targets.
• Supports growth by aligning resources with market needs.
• Builds leadership talent and fosters accountability and continuous improvement.
• Adheres to Advocate Health ethical standards and policies.

Skills

Operational leadership

Financial management

Strategic planning

Change management

Communication

Education

Bachelor’s degree in Health Care Administration

Job description

Department 12805 Wake Forest Baptist Medical Center - Clinical Services

Status Full time

Benefits Eligible Yes

Hours Per Week 40

Schedule Details/Additional Information M-F, Days

Pay Range $68.20 - $102.30

Major Responsibilities

• Provides leadership and direction for assigned inpatient and outpatient operations, with accountability for operational performance, revenue growth, expense management, operating margin, quality, safety, patient experience, and teammate engagement.
• Oversees day-to-day facility, campus, and/or market operations, establishing goals, objectives, and operating rhythms that support enterprise, division, service line, and local priorities.
• Leads through direct and matrix relationships, influencing without direct authority where needed and partnering with service line, clinical, physician, and functional leaders to drive alignment, accountability, and outcomes.
• Develops and executes multi-year strategic and business plans for assigned areas, translating system and division priorities into actionable plans, milestones, and measurable results.
• Manages capital planning, operating budgets, resource allocation, and productivity initiatives to ensure responsible financial stewardship and effective use of organizational resources.
• Collaborates with governing body, executive leadership, medical staff, nursing, clinical areas, and support functions to advance quality assessment, performance improvement, patient safety, regulatory readiness, and operational excellence activities.
• Implements and assesses care management, access, throughput, and patient experience initiatives to achieve performance targets and deliver reliable, high-quality service to patients, families, physicians, teammates, and the community.
• Supports ongoing growth, service development, and market relationships by identifying operational needs, coordinating cross-functional resources, and ensuring services meet patient and community needs.
• Builds, develops, and support leadership talent within assigned areas, including coaching, performance management, succession planning, and fostering a culture of accountability, collaboration, inclusion, and continuous improvement.
• Understands and adheres to the Advocate Health Code of Ethical Conduct and ensures that personal actions, and the actions of employees supervised, comply with applicable policies, regulations, and laws.

Minimum Job Requirements

Education

• Bachelor’s degree in Health Care Administration, Business Administration, Nursing, or related field.

Certification / Registration / License

• N/A

Experience

• Requires 7 years of progressive management experience in health care operations, including leadership accountability for financial, operational, quality, safety, and/or patient experience outcomes.

Knowledge / Skills / Abilities

• Demonstrated competency in operational leadership, personnel management, financial management, budgeting, and performance improvement.
• Ability to operate effectively in a matrix environment, lead through influence, use data to drive alignment, and build strong partnerships across enterprise, division, service line, physician, and local leaders.
• Effective communication, presentation, facilitation, and change leadership skills.
• Excellent interpersonal skills to successfully interact with physicians, leaders, teammates, governing bodies, community partners, and stakeholders at all levels of the organization.
• Knowledge of applicable regulatory, accreditation, quality, safety, compliance, and operational standards.

Physical Requirements And Working Conditions

• Operates all equipment necessary to perform the job.
• Exposed to normal office environment. Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions.
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent.
• Incumbent may be required to perform other related duties.

Preferred Education

Preferred Job Requirements

Preferred Experience

• Experience overseeing hospital, ambulatory, and/or service line operations, including clinical operations, revenue growth, operating margin improvement, care management, patient experience, quality, safety, and operational excellence initiatives.

Preferred Knowledge / Skills / Abilities

• Experience leading in a complex matrixed health system, aligning multiple stakeholders, and translating enterprise or division strategy into local operational execution.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.