Director Service Line Operations- Children's Specialty GA

aah; Macon (GA); On-site; USD 87,000 - 131,000; Full time

Job summary

Advocate Health is seeking a senior operations leader to direct clinical and administrative operations across multiple care locations. This role partners with service-line leadership to set operational plans, performance expectations, and management routines, ensuring adherence to budgets and driving financial and operational targets.

The position leads frontline managers, aligns clinician priorities with operational needs, and oversees workforce planning, scheduling, and performance improvement

Qualifications

• Bachelor's degree in healthcare or related field.
• 7+ years of experience in operational leadership roles.
• Strong strategic thinking and financial acumen.

Responsibilities

• Directs clinical and administrative operations across care locations.
• Set operational plans and performance expectations with leadership.
• Ensure adherence to approved operating and labor budgets.
• Drives integration across care settings to improve access and growth.
• Monitors KPIs and leads response to performance trends and location initiatives.
• Leads frontline managers with coaching, development, and performance management.

Skills

Strategic thinking

Operational leadership

Performance improvement

Financial management

Education

Bachelor's Degree in Healthcare or related field

Job description

Department:

09124 GCMG Childrens Services Care Division Administration - Administration Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F Fulltime

Pay Range:

$63.45 - $95.20

Major Responsibilities

• Operational Integration & Performance: Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.


• Exercises direct operational authority, in partnership with the service line leadership team, to establish operational plans, set performance expectations, and implement management routines across practices.


• Accountable for adherence to approved operating and labor budgets, monitoring operational performance, identifying risks and variances, and directing corrective actions to achieve financial and operational targets.


• Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency.


• Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location-based initiatives.

Leadership of Frontline Management

• Provides direct leadership to managers and supervisors, including coaching, development, and performance management, in partnership with Advocate Health Acute, Ambulatory, and Virtual Nursing and other groups as needed.


• Establishes clear leadership expectations and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.


• Directs recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders to maintain a strong and effective work environment.


• Ensures compliance with organizational policies, regulatory requirements, and standards of performance across assigned areas.

Clinician Partnership & Engagement Support

• Partners with clinician leadership and the service line leadership team to align operational execution with clinical priorities and care delivery needs. Exercises direct operational authority to remove barriers, coordinate stakeholders, and implement workflow, scheduling, and resource decisions that support clinician effectiveness and patient care.


• Supports clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination, while clinician leadership retains accountability for clinician practice and professional standards.


• Optimizes coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.

Quality, Improvement & Workforce Oversight

• Leads continuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through on performance gaps.


• Uses data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities across assigned locations.


• Directs workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders using Advocate Health and Clinical Services operating standards.


• Designs and directs the work of assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.


• Ensures understanding of and compliance with the organization's Code of Ethical Conduct and applicable policies, regulations, and laws.


• Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved.


• Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives .


• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Minimum Job Requirements

Education

Bachelor's Degree in Healthcare or related field required.

Certification / Registration / License

N/A

Experience

Typically requires 7 years of experience in operational leadership roles.

Knowledge / Skills / Abilities

Strategic thinking with the ability to translate service line priorities into operational plans and measurable results.

Strong operational leadership, execution, and performance improvement skills across complex healthcare environments.

Financial, analytical, and problem-solving acumen, including use of data to identify