Director, Head of Billing - Services

Citigroup Inc.; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary

Discretionary annual bonus

Hybrid work model

Medical, dental, and vision coverage

401(k) plan with company matching

Paid time off

Paid parental leave

Job summary

Citigroup Inc. in New York is seeking the Head of Billing to own end-to-end pricing processes for Services within the Platform and Data Services (PDS) organization.

You will design, implement, and execute billing strategies in close partnership with products, operations, technology, and sales. The role requires deep experience in billing, pricing, and financial services, with strong leadership, analytics, and cross-functional collaboration.

Qualifications

• 15+ years of relevant experience in product management, billing, pricing, or a related field within financial services.
• 8–10+ years of people management experience in global, matrixed environments with cross-functional accountability across operations, technology, finance, and sales.
• Bachelor's degree or equivalent; Master's degree a plus.

Responsibilities

• Identify and review all billing processes across Services to assess strengths and weaknesses.
• Standardize and consolidate billing processes, platforms, and tools across Services.
• Develop and execute a strategy for improvement and risk remediation with timelines and required investment.
• Develop a standard framework that captures the full billing lifecycle with configurable roles.
• Oversee horizontal billing activities including fees and NII in partnership with products, operations, technology, and sales.
• Roll out common billing platforms across targeted markets.
• Identify risks in the billing process and implement strategic solutions and compensating controls.
• Collaborate with senior leaders to ensure alignment on pricing and billing strategy.
• Define analytics, tools, and initiatives to address billing performance and revenue opportunities.
• Maintain a central database for invoices and charges and support price analytics.

Skills

Leadership

People management

Strategic thinking

Analytical skills

Communication

Stakeholder mgmt

Project management

Problem solving

Executive presence

Cross-functional collab

Education

Bachelor's degree

Master's degree

Tools

Excel

PowerPoint

MS Office

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Platform and Data Services (PDS) team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The Head of Billing will be responsible for designing, simplifying, implementing, and executing the pricing processes end to end for Services in close partnership with all products, functions and clusters when applicable. This role reports into the Head of Pricing, Billing and Statements (PBS), and is part of the Platform and Data Services (PDS) organization.

Responsibilities:

• Identify and review all the billing processes across Services to assess areas of strength and weakness.
• Identify where processes, capabilities and infrastructure across Services can be standardized, consolidated, or improved to reduce fragmented approach and execution
• Develop and execute a strategy for improvement and risk remediation, to include activities, timelines, and required investment

• Develop a standard framework that captures the full billing lifecycle, where specific roles and responsibilities can be tailored to each product as necessary
• Responsible for the horizontal oversight of all billing activities in Services including fees and NII in close partnership with products, operations, technology, and sales
• Review all billing processes in Services and identify areas for improvements, standardization and consolidation of platforms and tools
• Responsible for the roll-out of common billing platforms across all the targeted markets
• Work with products to identify risks in the billing process and implement strategic solutions and compensating controls when the strategic solution has not been implemented yet
• Working closely with the Head of Pricing, Head of Data (PBS), Global Head of Billing Operations, and PBS Cluster leads to ensure alignment
• Define and drive analytics, tools, and initiatives to address billing performance, leakage, and revenue opportunities
• Implement a central database for invoices and charges for all products that allows for robust price analytics and benchmarking
• Maintain and further improve the Client Profitability Tool

Required Qualifications & Skills

• 15 or more years of relevant experience in product management, billing, pricing, or a related field within financial services.

• 8 to 10 or more years of people management experience, including leading teams in global, matrixed environments with cross-functional accountability across areas such as operations, technology, finance, and sales.

• A highly motivated and experienced professional prepared to lead and manage a complex yet important pricing execution and strategy in the Services business
• Knowledge of Payments & Receivables, Investor, and Issuer products and the nature of how clients use these services, how they are priced, etc.
• Experience in collaborating across teams to receive relevant information from each respective team required.
• Forward looking, strategic thinker with strong understanding of Treasury & Trade Solutions products
• Creative, innovative, high energy with strong initiative
• Strong communication skills
• Strong executive presence
• Comfortability presenting to senior leadership
• Influencing skills to manage stakeholders effectively
• Strong execution and project management skills: thorough follow-through & attention to detail
• Strong analytical and problem-solving skills; familiarity with data analytics a plus
• Excellent interpersonal skills and ability to work with partners
• Bachelor's Degree or equivalent, Master's a plus
• Proficient in Microsoft Office (Excel advanced proficient preferred, PowerPoint proficient)

What We Offer

At Citi, we put our people first. Joining the Platform and Data Services team means stepping into a collaborative, performance-driven environment where your work has direct impact on global clients and business outcomes. You will benefit from a hybrid working model - 3 days in the office and 2 days working remotely - alongside a competitive and comprehensive benefits package designed to support your financial wellbeing, health, and long-term growth.

• Competitive base salary, reviewed annually to reflect your contribution and market positioning.
• Discretionary annual performance-related bonus linked to individual and business results.
• Hybrid working model with 3 days in the office and 2 days working remotely each week.
• Medical, dental, and vision coverage options to support you and your eligible dependents.
• 401(k) plan with company matching contributions to help build your long-term financial security.
• Paid time off including vacation, personal days, and observed federal holidays.
• Paid parental leave to support you and your family at important life moments.