Director, Head of Billing - Services

Citi; New York (NY); Hybrid; USD 170,000 - 300,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan with company matching

Paid time off and holidays

Parental leave

Life insurance and disability coverage

Employee Assistance Program

Job summary

Citi’s Platform and Data Services (PDS) team is seeking a Head of Billing to design and execute end‑to‑end pricing processes for Services. The role partners with products, operations, technology, and sales to standardize and optimize billing across markets, targeting improved performance and revenue opportunities.

Ideal candidates have extensive experience in financial services billing, strong leadership, and the ability to influence senior leadership.

Qualifications

• 15+ years of relevant experience in product management, billing, or pricing within financial services.
• 8–10+ years of people management experience in global, matrixed environments with cross-functional accountability.
• Strong communication skills and executive presence.
• Familiarity with Treasury & Trade Solutions products and pricing strategies.

Responsibilities

• Identify and review all billing processes across Services to assess strengths and weaknesses.
• Standardize, consolidate, or improve processes, capabilities, and infrastructure across Services.
• Develop and execute a strategy for improvement and risk remediation with timelines and investments.
• Create a framing for full billing lifecycle aligned to product needs.
• Oversee horizontal billing activities including fees and NII in partnership with products, ops, tech, and sales.
• Roll out common billing platforms across targeted markets.
• Collaborate with product teams to identify risks and implement strategic controls.

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Platform and Data Services (PDS) team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Head of Billing will be responsible for designing, simplifying, implementing, and executing the pricing processes end to end for Services in close partnership with all products, functions and clusters when applicable. This role reports into the Head of Pricing, Billing and Statements (PBS), and is part of the Platform and Data Services (PDS) organization.

Responsibilities

• Identify and review all the billing processes across Services to assess areas of strength and weakness.
• Identify where processes, capabilities and infrastructure across Services can be standardized, consolidated, or improved to reduce fragmented approach and execution
• Develop and execute a strategy for improvement and risk remediation, to include activities, timelines, and required investment
• Develop a standard framework that captures the full billing lifecycle, where specific roles and responsibilities can be tailored to each product as necessary
• Responsible for the horizontal oversight of all billing activities in Services including fees and NII in close partnership with products, operations, technology, and sales
• Review all billing processes in Services and identify areas for improvements, standardization and consolidation of platforms and tools
• Responsible for the roll‑out of common billing platforms across all the targeted markets
• Work with products to identify risks in the billing process and implement strategic solutions and compensating controls when the strategic solution has not been implemented yet
• Working closely with the Head of Pricing, Head of Data (PBS), Global Head of Billing Operations, and PBS Cluster leads to ensure alignment
• Define and drive analytics, tools, and initiatives to address billing performance, leakage, and revenue opportunities
• Implement a central database for invoices and charges for all products that allows for robust price analytics and benchmarking
• Maintain and further improve the Client Profitability Tool

Required Qualifications & Skills

• 15 or more years of relevant experience in product management, billing, pricing, or a related field within financial services.
• 8 to 10 or more years of people management experience, including leading teams in global, matrixed environments with cross‑functional accountability across areas such as operations, technology, finance, and sales.
• A highly motivated and experienced professional prepared to lead and manage a complex yet important pricing execution and strategy in the Services business
• Knowledge of Payments & Receivables, Investor, and Issuer products and the nature of how clients use these services, how they are priced, etc.
• Experience in collaborating across teams to receive relevant information from each respective team required.
• Forward looking, strategic thinker with strong understanding of Treasury & Trade Solutions products
• Creative, innovative, high energy with strong initiative
• Strong communication skills
• Strong executive presence
• Comfortability presenting to senior leadership
• Influencing skills to manage stakeholders effectively
• Strong execution and project management skills: thorough follow-through & attention to detail
• Strong analytical and problem-solving skills; familiarity with data analytics a plus
• Excellent interpersonal skills and ability to work with partners
• Bachelor’s Degree or equivalent, Master’s a plus
• Proficient in Microsoft Office (Excel advanced proficient preferred, PowerPoint proficient)

What We Offer

At Citi, we put our people first. Joining the Platform and Data Services team means stepping into a collaborative, performance-driven environment where your work has direct impact on global clients and business outcomes. You will benefit from a hybrid working model — 3 days in the office and 2 days working remotely — alongside a competitive and comprehensive benefits package designed to support your financial wellbeing, health, and long-term growth.

• Competitive base salary, reviewed annually to reflect your contribution and market positioning.
• Discretionary annual performance-related bonus linked to individual and business results.
• Hybrid working model with 3 days in the office and 2 days working remotely each week.
• Medical, dental, and vision coverage options to support you and your eligible dependents.
• 401(k) plan with company matching contributions to help build your long-term financial security.
• Paid time off including vacation, personal days, and observed federal holidays.
• Paid parental leave to support you and your family at important life moments.
• Life insurance and disability coverage to protect you and your loved ones.
• Employee Assistance Program providing confidential support across health, financial, and personal matters.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to manage healthcare and dependent care costs.
• Special discounts for employees, family members, and friends across a range of products and services.
• Access to a broad portfolio of learning and development resources to support your continued professional growth.

Primary Location Full Time Salary Range

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Job Family Group

Product Management and Development

Job Family

Product Management

Time Type

Full time

Primary Location

New York New York United States

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Oct 14, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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