Director, Growth & Customer Lifecycle Strategy

Optimum Communications Inc.; New York (NY); On-site; USD 141,000 - 202,000; Full time

Job summary

Optimum is seeking a Director, Customer Base Strategy to lead end-to-end programs that grow revenue and improve retention across the Optimum portfolio. This role requires building scalable, insight-driven initiatives with cross-functional teams in Product, Marketing, Sales, Analytics, and Customer Experience.

Strong financial modeling, ROI analysis, and AI-enabled decisioning are essential to drive measurable outcomes.

Qualifications

• 8+ years of experience in program management, growth strategy, or customer lifecycle analytics.
• Strong expertise in business case development, financial modeling, and ROI analysis.
• Advanced proficiency in Excel for modeling, forecasting, and scenario analysis.
• Familiarity with AI/ML-driven decisioning and automation tools.
• Proven ability to lead cross-functional initiatives and communicate with executives.
• Strategic thinker with attention to detail and ability to manage multiple programs.

Responsibilities

• Lead design and execution of large-scale cross-functional customer base programs.
• Establish governance, timelines, and performance tracking against KPIs.
• Manage a portfolio of lifecycle initiatives (onboarding, promotions, moves, retention).
• Build business cases, ROI frameworks, and scenario models to guide investments.
• Develop forecasting models to evaluate impact on revenue and churn.
• Collaborate with Product, Marketing, Sales, Analytics and CX to align strategy.
• Translate needs into clear requirements for delivery.
• Drive resource allocation and alignment on priorities.
• Leverage Excel modeling and analytics; integrate AI/automation in decisioning.
• Create executive-ready materials and support frontline teams.
• Communicate progress and impact across stakeholders.

Skills

Program management

Growth strategy

Customer lifecycle

Analytics

Financial modeling

ROI analysis

Excel modeling

AI/ML decisioning

Cross-functional leadership

Executive communication

Job description

Optimum is seeking a Director, Customer Base Strategy to lead end-to-end programs that grow revenue and improve retention across the Optimum portfolio. This role requires building scalable, insight-driven initiatives with cross-functional teams in Product, Marketing, Sales, Analytics, and Customer Experience.

Strong financial modeling, ROI analysis, and AI-enabled decisioning are essential to drive measurable outcomes.