Director, Grocery & Retail Services

DoorDash; Chicago (IL); Hybrid; USD 197,200 - 290,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks of paid parental leave

Wellness benefits

Paid time off

Medical, dental, and vision insurance

Job summary

DoorDash is looking for a leader in Chicago to drive strategy and execution within the Merchant Services business. You will build and manage a team while strategizing for the future of e-commerce. A successful candidate will have over 10 years of management experience and a strong background in B2B software products.

This hybrid role expects 3–4 cross-country travels per quarter and offers a competitive base salary of $197,200—$290,000 USD, along with equity and comprehensive benefits.

Qualifications

• 5+ years of experience managing high-performing teams.
• 10+ years overall managing experience.
• Experience in B2B software products.
• Comfort operating at both strategic and tactical levels.

Responsibilities

• Build DoorDash’s next big business with high-level strategy.
• Drive operational experiments for measurable outcomes.
• Collaborate with cross-functional teams to achieve objectives.

Skills

Team management

B2B software product management

Strategic thinking

Problem-solving

Adaptability

Education

BS/BA degree

MBA

Job description

About The Team

The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since built world‑class operations to delight customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace. This team is externalizing these capabilities to help merchants improve their owned e‑commerce experiences outside of the DoorDash app.

About The Role

You will lead strategy and execution for a portfolio of new bets within our Merchant Services business. Some bets already exist, others are ideas and prototypes you will validate, stack rank, and drive to fruition. You will partner deeply with product, engineering, and design to develop a vision for the future of e‑commerce as well as the tactical steps to build solutions that get us there. The role reports to a Sr Director within the New Verticals organization and manages a team of direct & indirect reports. This is a hybrid role with a willingness to consider remote applicants and requires travel cross‑country 3–4 times per quarter.

What You’ll Do

• Build DoorDash’s next big business with high‑level strategy to nitty‑gritty operational details.
• Strategize from first principles to turn DoorDash into an indispensable partner for merchants' owned B2C and B2B e‑commerce experiences.
• Experiment by transforming strategies into operational experiments that create measurable and actionable outcomes and feed back to the roadmap.
• Analyze the operational and financial impacts of decisions, balancing short‑ and long‑term trade‑offs.
• Lead and collaborate with cross‑functional teams—engineering, marketing, design, product—and lead and develop your own pod to build.

Qualifications

• 5+ years of experience managing high‑performing teams and 10+ years overall managing experience.
• Experience building, managing, and going to market with B2B software products, including pricing, go‑to‑market, and sales into large and small enterprises.
• BS/BA degree; MBA is a plus.
• Solving problems from first principles and resisting “this is how it’s always been done” thinking.
• Comfort operating at 10,000‑foot and 1‑foot levels, navigating both high‑level strategy and details.
• Unafraid of ambiguity and thrives in rapid change and learning environments.

Compensation

Base salary: $197,200—$290,000 USD (localized to work location). The role includes equity grant opportunities. Complete benefit details below.

• 401(k) with employer matching
• 16 weeks of paid parental leave
• Wellness benefits, commuter benefits match, paid time off, paid sick leave per law
• Medical, dental, vision, 11 paid holidays, disability and basic life insurance, family‑forming assistance, mental health program

Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued roughly 1 hour for every 25.97 hours worked; paid sick time accrued 1 hour for every 30 hours worked.

Statements of Non‑Discrimination

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent subtle inappropriate behavior. We value a diverse workforce and strongly encourage applicants from all backgrounds and identities to apply.