Director, Global SRE & Platform Reliability

ServiceTitan, Inc.; California (MO); On-site; USD 247,000 - 396,000; Full time

Benefits offered by this job

Flexible time off

Medical, dental & vision insurance

401k match

Parental leave & fertility support

Job summary

ServiceTitan is seeking a seasoned Senior SRE leader to own the operating rhythm, availability, release and performance of our software. You will lead a global SRE team, run the operations center, and drive 4-9s reliability across the fleet with robust CI/CD and cloud infrastructure.

You will partner with engineering to ensure production readiness, scale, and observability, while shaping a diverse, high-EQ team focused on excellence and customer success.

Qualifications

• 10–15 years of software engineering with 7+ years leading 50+ engineers.
• 5+ years delivering and managing cloud enterprise apps (AWS/GCP/Azure).
• 3+ years CI/CD pipelines and cloud-centric tools experience.
• 3+ years telemetry/observability and automated remediation.
• 3+ years leading scalability, resiliency, performance, security and SRE practices.

Responsibilities

• Lead, grow and develop a global SRE team to provide 24x7 coverage.
• Operate OC and incident command functions for mission critical software.
• Achieve 4-9s availability across the fleet.
• Own release management and orchestrate resilient processes across microservices.
• Engage in capacity planning, performance analysis and system tuning.
• Partner with development teams to ensure production readiness and observability.
• Measure and optimize system performance and drive reliability improvements.
• Promote best practices and cross-team collaboration across the enterprise.

Skills

AWS

GCP

Azure

Terraform

Ansible

Docker

Kubernetes

CI/CD

Observability

Jenkins

New Relic

DataDog

Splunk

Incident command

Education

BA/BS Computer Science or related

MS/PhD desirable

Tools

Terraform

Ansible

Docker

Kubernetes

Jenkins

New Relic

DataDog

Splunk Enterprise

Job description

ServiceTitan is seeking a seasoned Senior SRE leader to own the operating rhythm, availability, release and performance of our software. You will lead a global SRE team, run the operations center, and drive 4-9s reliability across the fleet with robust CI/CD and cloud infrastructure.

You will partner with engineering to ensure production readiness, scale, and observability, while shaping a diverse, high-EQ team focused on excellence and customer success.