Director, Global Social Media

Gap Inc.; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Gap Inc. seeks a Global Director of Social Media and Influencer Marketing to lead the brand’s social storytelling, influencer partnerships, and creative engine across markets.

You will guide a global team, transforming brand objectives into viral moments that enhance brand heat and commercial outcomes. The ideal candidate has 12+ years in marketing, 8+ years leading social media and influencer functions—preferably in fashion—plus a track record of building talent relationships, paid social, and

Qualifications

• 12+ years of marketing experience with a focus on social media and influencer functions.
• 8+ years in leading social media and influencer teams, preferably in fashion.
• Proven ability to drive creative social campaigns and talent relationships.
• Strong leadership and cross-functional collaboration skills.

Responsibilities

• Build multi-channel organic social media strategy prioritizing storytelling.
• Lead concepts and execution of social-first campaigns and seasonal storytelling.
• Partner with Creative, Brand, PR and Copy teams to develop social content with premium taste.
• Curate a global influencer strategy with a circle of creators and tastemakers.
• Influence annual planning and ensure social assets are conceived at season start.
• Collaborate with franchise partners and agencies for synchronized launches.
• Establish KPIs and use analytics to optimize ROI.
• Oversee global social and influencer budget and external agency relationships.
• Execute social, launch events, and experiential activations translating buzz to brand relationships.

Skills

Social media

Influencer marketing

Leadership

Team management

Digital storytelling

Paid social

Analytics

Strategic thinking

Communication

Education

Marketing leadership experience

Tools

CreatorIQ

Tribe Dynamics

Dash Hudson

Job description

About the Role

The Global Director of Social Media and Influencer Marketing is the brand’s cultural architect and digital storyteller. This role is designed for a social-first leader who lives at the intersection of creative, social media, and influencer strategy. The ideal candidate has strong leadership, communication and influencing skills, with the ability to quickly evolve and adapt to drive cultural relevance and align to business needs.

As a critical leader within the marketing organization, you will oversee the development of break-through campaigns, strategic high-tier talent partnerships, and a social-first creative engine. You possess an uncompromising level of taste and an “editor’s eye,” ensuring every piece of content, from a lo-fi TikTok to high-production global campaign maintains a premium, aspirational, and culturally resonant perspective. You will lead a global team to transform brand objectives into viral moments, driving both brand heat and commercial success across the entire social ecosystem.

What You’ll Do

• Build a multi-channel organic social media strategy that prioritizes storytelling, ensuring the brand is a leading voice in the conversation.

• Lead the concepting and execution of high-impact, social-first campaigns and seasonal campaign storytelling that build brand love and drive organic reach.

• Partner with the Creative, Brand, PR and Copy teams to develop social content with exceptional taste and visual excellence, acting as the final eye for execution and brand DNA.

• Curate a sophisticated global influencer strategy, building an impactful inner circle of creators, celebrities, and niche tastemakers.

• Influence annual planning and seasonal creative process at the inception stage, ensuring social-first assets (organic and paid) are concepted and captured at the beginning of the season.

• Collaborate with global franchise partners and cross-functional teams and agency partners for impactful, synchronized global launches that drive buzz and conversation.

• Establish clear KPIs and benchmarks for social programming, utilizing social listening and advanced analytics to identify consumer gaps and optimize ROI.

• Oversee the global social and influencer budget and manage relationships with external social agencies, ensuring maximum efficiency and output.

• Partner cross functionally to execute social, launch events, and experiential activations that translate digital buzz into real-world brand relationships.

Competencies

• Strategy: Strength in developing breakthrough, social-first initiatives that build brand love and virality; ability to sell visionary concepts into executive leadership and champion industry-leading practices with both a short term and long-term view.

• Execution & Taste: Demonstrate an impeccable taste level for social, talent and event creative, ensuring all output is elevated, on-brand, and platform-optimized.

• Leadership: Build, mentor, and inspire a high-performing global team; facilitate a culture of creative risk-taking and agility in a fast-paced, matrixed environment.

• Planning & Process: Strategically plan global initiatives to advance company goals; implement efficient internal and external workflows to achieve the highest quality output at speed.

• Teamwork: Serve as the subject matter expert for the organization; partner and communicate strategy and seasonal plans effectively to cross-functional partners to drive total alignment.

• Ownership: Maintain a proactive mindset to address cultural shifts and industry trends before they arise; take full accountability for the brand’s social health and community sentiment.

Who You Are

• 12+ years of marketing experience, with at least 8+ years specifically leading Social Media and Influencer functions preferably within the fashion industry.

• A proven track record of driving creative social campaigns, talent and celebrity relationships.

• 5+ years of experience managing teams, with a history of developing individual contributors and leading collaborative, creative environments.

• Exceptional creative mind and taste.

• A social-first, viral thinker who is obsessed with social virality, trending aesthetics, and the mechanics of digital storytelling.

• Comprehensive knowledge of paid social, influencer seeding, and affiliate strategies, with a clear understanding of how to drive both awareness and conversion.

• Strong analytical abilities, with a track record of using data (CreatorIQ, Tribe Dynamics, Dash Hudson, etc.) to report on and optimize performance.

• Exceptional communication skills, with the ability to articulate a creative vision to senior stakeholders and navigate a complex, global organization.

• Entrepreneurial spirit with the ability to work through ambiguity and a desire to act as a change agent for the brand’s digital presence.