Director, Global Site Reliability Operations (Remote)

Omnicell; Austin (TX); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Omnicell is seeking a Director of Site Reliability Operations to build and lead a modern, AI-enabled global SRO. You will own the production cloud strategy, operate 24×7 production services, and coordinate major incident management with executive stakeholders.

You will champion automation, observability, and standardized processes across engineering, security, product, and support teams, driving reliability and improved customer experience at scale.

Qualifications

• Bachelor’s degree or higher in a technical field; 12+ years in cloud/production ops or related disciplines.
• 7+ years leading 24×7 global production operations teams.
• Experience with 24×7 incident management, MIM, and operational governance.

Responsibilities

• Build and mentor a globally distributed Site Reliability Operations organization.
• Lead 24×7 production operations, event management, and service restoration.
• Drive operational governance, incident communications, and executive reporting.
• Lead automation, AI-assisted operations, and runbooks to reduce toil.

Skills

Leadership

Executive communication

Crisis leadership

Automation

Observability

Incident management

Cross-functional collaboration

Strategic thinking

Education

Bachelor’s degree in Computer Science / Information Technology / Engineering

Master’s degree preferred

Job description

Omnicell is seeking a Director of Site Reliability Operations to build and lead a modern, AI-enabled global SRO. You will own the production cloud strategy, operate 24×7 production services, and coordinate major incident management with executive stakeholders.

You will champion automation, observability, and standardized processes across engineering, security, product, and support teams, driving reliability and improved customer experience at scale.